[Remote] NLP Specialist at Cresta

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, SaaS, Contact Center TechnologyIndustries

Requirements

Candidates should possess an advanced degree, preferably a Ph.D., in linguistics with a strong interdisciplinary focus such as computational linguistics, psycholinguistics, or cognitive linguistics. A specialization in discourse analysis and proficiency in Natural Language Processing (NLP) are required, along with demonstrated expertise in applying linguistic theory to real-world problems. Experience in independently owning and delivering complex projects, coding skills in Python for prototyping, prompt engineering, and data analysis, and strong communication skills are essential. Comfort operating in fast-evolving environments is also necessary.

Responsibilities

The NLP Specialist will analyze conversational and behavioral data to uncover patterns that inform AI product development and iterations. They will design and implement data collection methodologies and annotation frameworks, and translate linguistic insights into practical AI improvements. Collaboration with engineers, product managers, and non-specialists across teams to communicate findings and frameworks is also a key responsibility.

Skills

Natural Language Processing

Linguistics

Data Analysis

Conversational AI

Machine Learning

Data Collection

Annotation Frameworks

Computational Linguistics

Psycholinguistics

Cognitive Linguistics

Discourse Analysis

Cresta

AI-powered coaching for sales teams

About Cresta

Cresta focuses on enhancing business outcomes through AI-powered coaching and assistance, particularly for sales teams. Its main product, Cresta for Sales, analyzes all sales conversations to identify performance gaps and provide real-time coaching, helping businesses improve their sales efficiency. This service is available on a subscription basis and is suitable for companies of all sizes across various industries. Cresta also offers a chatbot service that automates repetitive conversations, allowing sales agents to concentrate on more complex tasks. The patented Real-Time Intelligence Engine continuously learns from interactions to highlight effective behaviors, giving businesses a competitive edge. Clients have reported notable improvements, including faster response times and increased sales conversions.

Palo Alto, CaliforniaHeadquarters

2017Year Founded

$268.5MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Competition from AI giants like Google and Microsoft threatens Cresta's market share.

Rapid AI advancements may render Cresta's offerings outdated without continuous innovation.

Expansion into Romania and India may face operational challenges and increased costs.

Differentiation

Cresta's Real-Time Intelligence Engine offers unique AI-driven insights for sales improvement.

The company provides AI-powered coaching, enhancing sales team performance with real-time feedback.

Cresta's chatbot service reduces repetitive tasks, allowing agents to focus on complex issues.

Upsides

Cresta's $125M Series D funding boosts product development and market expansion.

Recognition in Forbes AI 50 list enhances Cresta's credibility and market presence.

Human-in-the-loop AI capabilities improve customer service interactions and satisfaction.

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