Program Strategist

Employment Type: Full-time

About Nava

Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges.

As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services.

People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human-centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good.

Position Summary

Nava is at the forefront of reimagining how our government serves its people, and we’re looking for a Program Strategist to help us increase our impact within government.

You'll partner with Nava project teams and our governmental partners to quickly and creatively build digital services in alignment with evolving policy and regulations. A key aspect of your role will be to bridge the gap between statutory requirements and practical product design, ensuring our solutions are compliant and user-centric. You’ll translate complex policies into actionable insights for technologists, and conversely, communicate technological possibilities and limitations to policy and operations audiences. This dual understanding will be instrumental in transforming regulatory challenges into opportunities for improved service delivery and more effective government systems.

You’ll also work with Nava’s Partnerships and Evaluation team to identify promising and impactful opportunities to advocate for policy and systems changes that promote effective program implementations. You’ll identify new opportunities for impact, conduct program analysis and research, and track trends in technology and public service design.

You are a strategic and outcomes-oriented thinker, adept at identifying patterns across complex information and making thoughtful decisions that impact various teams, both internal and external. You possess excellent communication skills and balance rigorous analysis with a practical mindset to drive clear, high-quality decisions and forward progress. You have the ability to synthesize research of programs, policies, and government operational models into concrete recommendations that positively impact service experience outcomes. You stay up to date about technology, legislation, and policy trends, and care deeply about improving the way government programs operate.

What we're looking for:

• Skilled in analyzing public programs through qualitative and quantitative research to guide government implementation decisions and propose practical solutions.
• An adaptive, empathetic, collaborative, and positive mindset.
• Highly resourceful, reliable, and detail-oriented.
• Comfortable with ambiguous, rapidly-evolving environments with many parallel threads.

What you'll do:

• Perform in-depth analysis of federal and state statutes and regulations for benefit programs such as Medicaid, Paid Family Leave and WIC.
• Analyze policies and regulations and translate findings into practical recommendations that inform product architecture, technical requirements, and delivery plans.
• Produce clear, plain-language policy documentation that supports delivery teams in understanding policy and regulatory contexts to inform project choices.
• Create artifacts, such as policy briefs and process flows, to support decision-making and prioritization.
• Deliver formal and informal written and oral presentations on policy information to diverse audiences.