Program Director, Partner Experience Operations (Federal)

Salary: $146.9K - $172.8K Location Type: Remote Employment Type: FullTime

About Abridge

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the SoHo neighborhood of New York, the Mission District in San Francisco, and East Liberty in Pittsburgh.

The Role

Abridge is seeking a seasoned Program Director to join our Partner Experience Operations team. This role will be dedicated to leading our most strategic and complex partnerships at the federal level. You will be directly accountable for the successful execution of a government contract that includes navigating rigorous compliance controls, government reporting protocols, and cross-functional technical and operational integrations.

Reporting to the Head of Partner Experience Operations, you will serve as the primary program lead across all internal and external workstreams supporting the federal partnership. You will build and manage a comprehensive program plan, guide teams across product, engineering, implementation, data, legal, and compliance, and act as the main liaison with senior leaders from the partner organization and relevant government agencies.

This role requires a strong command of regulatory environments, extreme attention to detail, and executive-level communication skills. It is an ideal opportunity for a highly organized and mission-oriented program leader with experience in federal healthcare or other government-supported enterprise programs.

What You’ll Do

• Own the end-to-end program strategy for a major enterprise partner, ensuring successful delivery across highly complex, multi-stakeholder environments.
• Build and maintain a comprehensive program plan, integrating milestones, dependencies, and resourcing across multiple cross-functional teams.
• Serve as the primary program leader for Abridge and our client, regularly interfacing with senior executives, legal/government representatives, and technical leads to define and execute on strategic objectives.
• Ensure adherence to critical controls and evolving regulatory and contractual requirements, working closely with legal and compliance partners to identify gaps and execute remediation plans.
• Anticipate and proactively mitigate risks, escalating when appropriate and enabling decision-making across senior stakeholders.
• Facilitate regular touchpoints, including daily standups, with the client and relevant internal teams to drive effective project progress and partnership management across all workstreams.
• Drive operational excellence, including regular progress tracking, milestone reporting, issue resolution, and continuous process improvement.
• Coordinate and lead cross-functional workstreams, managing inputs across product, engineering, data, implementation, legal, compliance, and partner success.
• Communicate program health and strategy regularly with Abridge senior leadership and the partner’s executive teams through clear, concise reporting and presentations.
• Create and scale repeatable processes, documentation, and tooling to support long-term growth and maturity of program operations for similar client engagements.

What You’ll Bring

• 8–10+ years of program management experience.