[Remote] Program Manager (Service Operations) at Thumbtack

Philippines

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Home ServicesIndustries

Requirements

At least 5+ years of experience in program or project management, preferably within service operations or a related area, ideally managing concurrent projects
Proficiency in project management software (e.g., Jira, Coda, Smartsheet) and familiarity with Agile and Waterfall methodologies
Strong analytical and problem-solving skills, with attention to detail
Effective communication skills, with the ability to engage and align diverse stakeholders
Proven ability to manage risks and navigate complex program challenges
Experience in a high-growth, fast-paced technology environment preferred, with a track record of adapting to evolving role responsibilities
PMP certification preferred
Willingness to work on the graveyard shift

Responsibilities

Design and implement structured program plans, including detailed task lists, timelines, and resource allocations
Identify program dependencies and work with relevant teams to manage and resolve them effectively
Conduct regular program meetings to monitor progress, address issues, and facilitate decision-making, demonstrating ownership across functional lines
Maintain comprehensive program documentation and reporting to ensure transparency and accountability
Collaborate with stakeholders across departments to align program objectives with organizational goals
Monitor program risks and develop contingency plans to mitigate potential impacts
Support the continuous improvement of program management processes and tools within the team
Build expertise quickly in any specialization related to your program assignments

Skills

Key technologies and capabilities for this role

Program ManagementOperationsProcess ImprovementCustomer ExperienceWorkforce ManagementProject PlanningExecutionStakeholder CollaborationService DeliveryPMO

Questions & Answers

Common questions about this position

What does the Program Manager role at Thumbtack involve?

You will plan, execute, and oversee programs to improve service delivery and operational efficiency, working closely with cross-functional teams to manage risks, stakeholders, and program lifecycles.

What is the salary range for this Program Manager position?

This information is not specified in the job description.

Is this role remote or does it require office work?

This information is not specified in the job description.

What is the culture like on the Service Operations team?

The team is tight-knit, consisting of program management, process, customer experience, and workforce management professionals who collaborate closely with frontline Service, Business Apps, QA, Enablement, and Analytics teams to deliver operational excellence.

What skills make a strong candidate for this Program Manager role?

Strong candidates should excel in designing structured program plans, managing dependencies and risks, conducting meetings for progress monitoring, maintaining documentation, and collaborating across teams, with the ability to build expertise quickly.

Thumbtack

Online marketplace connecting consumers with local professionals

About Thumbtack

Thumbtack connects consumers with local professionals for various services through its online marketplace. Users can find professionals like plumbers, electricians, and landscapers by searching the platform, comparing prices, reading reviews, and booking services directly. The platform offers cost estimates based on numerous bids from professionals, helping consumers understand potential service costs. Thumbtack generates revenue by charging professionals for leads, which are inquiries made by customers through the site. This model allows Thumbtack to serve a wide range of customers across the U.S., making it easier for them to find and hire local service providers.

San Francisco, CaliforniaHeadquarters

2008Year Founded

$680.3MTotal Funding

DEBTCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Paid Holidays

Phone/Internet Stipend

Mental Health Support

Risks

Increased competition from OfferUp could dilute Thumbtack's market share.

Dependency on RentRedi partnership may risk customer acquisition dynamics.

Reliance on external funding could be risky if market conditions change.

Differentiation

Thumbtack connects users with 300,000 local service businesses across the U.S.

The platform offers personalized guidance and cost estimates for various home services.

Thumbtack charges professionals for leads, ensuring a straightforward revenue model.

Upsides

Partnership with OfferUp expands market reach and customer base.

$75 million financing boosts technology investment and service expansion.

Experienced leaders enhance legal and user research capabilities, improving trust and experience.

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