Program Manager, Legal & Compliance Learning & Development

Position Overview

Twilio is seeking a Program Manager, Legal & Compliance Learning & Development to join the Legal Operations team. This role will be responsible for managing the end-to-end design and deployment of global compliance and learning & development training initiatives.

About the Job

The Program Manager will oversee the entire lifecycle of learning initiatives, from initial needs analysis through design, launch, communication, tracking, and continuous improvement.

Responsibilities

• Identify, analyze, and strategically align training needs with business goals and legal requirements by collaborating with Ethics & Compliance, People, Privacy, and other legal and business leaders.
• Develop a training matrix and curriculum utilizing a "blended learning" approach, which may include e-learning, virtual, live sessions, written materials, and recordings.
• Design, update, evaluate, and implement compliance and privacy training programs, from new hire to advanced levels, using Learning Management Systems (LMS) platforms.
• Track completion rates and other metrics, gather feedback, communicate with stakeholders, and provide regular updates to management.
• Select and manage vendors, technologies, and technical personnel required for training development, deployment, and tracking.
• Ensure compliance with legal and regulatory requirements and maintain proper documentation for audit readiness.
• Contribute to a culture of compliance by helping employees understand the "why" behind policies and training requirements through campaigns and individualized communications.
• Drive initiatives that promote continuous learning and encourage experimentation across teams.

Qualifications

Twilio values diverse experiences. We encourage everyone who meets the required qualifications to apply.

Required:

• Bachelor's Degree or equivalent experience.
• 4+ years of experience in program management, instructional design, and corporate learning, preferably in Legal, Compliance, Risk, or Ethics-focused environments.
• Demonstrated track record of training program development, optimization, and management.
• Experience working with learning management systems and platforms.
• Experience in the tech industry; experience at API and data companies is a plus.
• Ability to create high-quality, engaging content.
• Strong project management skills.
• Excellent written and verbal communication skills, with the ability to communicate effectively with both individual contributors and senior leaders.

Desired:

• Ability to communicate concisely and persuasively in writing, and to draft clear and effective reports and policies.
• Experience developing compliance or ethics training for a global audience.
• Ability to translate complex legal or policy content into clear, engaging learning experiences.
• Self-starter with a focus on results and problem-solving.
• Ability to work effectively in a matrixed organization, across cultures and functions, and with all levels of staff.

Company Information

At Twilio, we're shaping the future of communications from home. We provide innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to create personalized customer experiences. Our dedication to remote-first work, a strong culture of connection, and global inclusion means that no matter your location, you're part of a vibrant team making a global impact. As we revolutionize how the world interacts, we are continuously acquiring new skills and experiences that make work truly rewarding. Your career at Twilio is in your hands.