Program Manager I

Job Details

Employment Type: Full time Work Schedule: First Shift (Days) Environmental Conditions: Office

About Thermo Fisher Scientific

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

PPD® Laboratory Services Team

Our PPD® Laboratory Services team has a direct impact on improving patient health through the expertise of scientists, industry thought-leaders and therapeutic experts. As the world leader in serving science, our laboratory professionals bring their commitment to accuracy and quality to deliver groundbreaking innovations.

Discover Impactful Work

Provides tactical support for client-facing projects. Oversees and coordinates the receipt, log-in, and workflow management of samples and standards to support laboratory analysis. Monitors project progress for both client-facing and internal projects, ensuring timely project progress through effective communication and status updates. Manages client interactions related to sample and standard processes. Supports the client relationship manager (Program Manager III or above) by providing day-to-day progress updates, managing timelines, and identifying and escalating potential risks to ensure the successful completion of projects.

A Day in the Life

• Provides oversight and coordination of study initiation.
• Understands protocol language and translates to internal systems and processes.
• Prepares for and facilitates internal meetings; attends external meetings.
• Acts as the primary coordinator for the receipt and log-in of samples and standards.
• Manages shipment requests.
• Manages sample and standard workflows, including check-outs, shipping, relog and disposal activities to support laboratory analysis.
• Tracks project progress, within assigned client team and associated support teams, provides status updates.
• Initiates project set up process.
• Manages reagent documents for client and team, including Certificates of Analysis (CofAs) and Safety Data Sheets (SDSs).
• Coordinates and tracks the completion of internal lab-based projects, including facility audits and incident reports.
• Manages client communication related to sample and standard processes.
• Supports the client relationship manager with daily progress updates to ensure project completion.
• Manages timelines; identifies and escalates risks as necessary.
• Attends internal meetings.

Keys to Success

Education

• Bachelor's degree or equivalent and relevant formal academic / vocational qualification.

Experience

• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0+ years) or equivalent combination of education, training, & experience.
• Years of experience refers to typical years of related experience needed to gain the required knowledge, skills, and abilities necessary to perform the essential functions of the job. Years of experience are not to be used as the only determining factor in establishing the job class or making employment selection decisions.

Knowledge, Skills, Abilities

• Excellent organizational skills with the ability to adapt and adjust to changing priorities while maintaining focus, composure and productivity.
• Ability to manage multiple assignments with challenging/conflicting deadlines.
• Proficient in Microsoft suite applications (e.g.: Word, Excel, PowerBI, PowerPoint, Teams, Shar).