Program Manager (Cardiac and Respiratory) (f/m/d)

Employment Type: Full-time

Position Overview

Enhance your career as a Program Manager (Cardiac and Respiratory) (f/m/d). This role is responsible for maintaining specific client relationships and standards by providing client-specific support and direction to the Project Management team for relevant projects. The goal is to ensure high-quality, on-time, and on-budget services while promoting excellent customer service. We are looking for talents in the UK, Germany, or Hungary who can make a difference every day by sharing their knowledge with peers and fostering a culture of great communication and client support.

What We Offer

• Competitive compensation
• Attractive benefits (security, flexibility, support, and well-being)
• Engaging employee programs

Responsibilities

• Ensure consistency of delivery across programs of work by setting up standards, sharing lessons learned, and communicating client/program-specific requirements to internal teams allocated to the programs.
• Serve as a member of Oversight/Operations Committees for any assigned clients.
• Organize or contribute to partnerships with assigned clients and Clario internal teams to proactively review and discuss study risks, mitigation plans, statuses, opportunities, improved delivery, increased profitability, quality, and client satisfaction.
• Ensure Clario is addressing any project or program issues for assigned clients and effectively driving resolution in a timely manner.
• Monitor study timelines and manage the financial components across the portfolio of projects on assigned accounts.
• Identify potential study risks and mitigations, and escalate as appropriate.
• Manage internal/external negotiations and promote collaboration to foster a positive team environment, effective communications, and efficient use of resources to meet study timelines and contractual obligations.
• Develop and apply problem-solving strategies to address customer issues and maintain issue-tracking documentation to monitor progress and ensure timely resolution to customer escalations.
• Monitor and report Program level KPIs on an as-needed basis (e.g., monthly or quarterly).
• Attend operational meetings and governance meetings with customers (in-person and remote).
• Provide primary service line support to cross-trained team members from other service lines.
• Influence strategic decision-making and implement departmental objectives according to schedule.
• Ensure compliance with timely training completion/documentation.
• Present study services at Investigator Meetings, Site Initiation meetings, Vendor Kick-off meetings, or other sponsor/study-related meetings as needed.
• Attend client meetings with Business Development and/or Operational teams to present Company services and Operational Data flow, as needed, and participate in sales initiatives to generate incremental revenue.
• Assist with developing training plans and training new members of the Project Management team onto assigned accounts.
• Perform other duties, assignments, or special projects as time and/or circumstances necessitate.

Requirements

• Bachelor’s Degree and proven Project Management skills or experience within the industry, including expertise in the primary service line and/or support of studies in multiple service lines.
• 1.5 years of experience as a manager.
• 4-8 years of experience in the pharmaceutical field (or related industry experience), with an emphasis on project management.
• Knowledge of the drug development process.
• Excellent organizational, interpersonal, time management, and prioritization skills.
• Excellent verbal and written communication skills, including the ability to communicate effectively in English.
• Working knowledge of Microsoft Office products.
• Detail-oriented and demonstrated responsiveness to inquiries and requests.

Company Information

At Clario, we put people first, always. We are united and driven by patients, committed to making a difference, and we are always looking for the best talent to help us transform lives. We value the contribution each of our people brings. It’s only through our people that we can continue to...