Program Manager at eBay

Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Ecommerce, TechnologyIndustries

Requirements

Experienced, hands-on Program Manager
Ability to serve as single-market lead for Australia, coordinating shipping, marketing, regulatory/compliance, and other domains
Deep knowledge of Australian buyer/seller behaviours, competitive landscape, pricing sensitivities, and channel dynamics
Expertise in translating central GTM playbooks into locally-relevant execution

Responsibilities

Translate and operationalise central GTM playbooks for Australia; adapt customer propositions, channel plans, and launch checklists to local market dynamics
Build and maintain an AU GTM delivery plan with clear owners, milestones, and success metrics
Own program shipping and fulfilment operational readiness for AU: partner with ops, carriers, and 3PLs to ensure reliable SLAs, fulfilment cost control, and clear customer communications
Drive solutions for returns, last-mile exceptions, and cross-border shipping considerations relevant to AU consumers and sellers
Coordinate local marketing execution (performance, CRM, partnerships, marketplace promotions) to meet acquisition and revenue targets
Localise creative and messaging; manage campaign prioritisation and measurement with central and local marketing teams
Serve as the AU subject matter expert: maintain deep knowledge of local buyer/seller behaviours, competitive landscape, pricing sensitivities, and channel dynamics
Surface customer insights and test learnings to product, analytics, and central GTM teams to iterate offers and features
Ensure commercial activities and operational flows adhere to Australian regulatory requirements (consumer protection, tax/GST implications, product regulation), working closely with Legal & Compliance
Maintain audit-ready documentation for market launches and support compliance reviews
Act as the AU POC for integration milestones, escalate blockers, and provide weekly status updates to internal stakeholders
Maintain business requirements documents (BRDs), execution trackers, risk logs, and playbooks for AU; ensure documentation is kept as the single source of truth for local activities
Manage relationships with key external partners (carriers, marketing agencies, payment providers)

Skills

Program Management

GTM Execution

Cross-Functional Coordination

Regulatory Compliance

Marketing

Shipping Logistics

Stakeholder Management

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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