Professional Services Sr. Consultant II at Pendo

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

7+ years in a customer-facing technical role, ideally within a SaaS B2B environment, with experience delivering customer value through integrations, consulting services, and migrations
Strong proficiency in Java, JavaScript, HTML, and CSS with the ability to design and implement technical solutions, including frontend development and in-app tagging
Application development experience, particularly with Node.js; experience with additional scripting languages like Python or Ruby is a plus
Proven ability to translate technical concepts into business solutions and deliver results through integrations
Demonstrated experience leading transformation initiatives and managing change within customer organizations, with the ability to influence and drive adoption of new technologies or processes
Ability to translate customer goals into structured work that delivers measurable value
Exceptional communication and presentation skills, with the ability to engage confidently at all organizational levels, both internally and externally
Bachelor’s degree preferred
Experience with digital transformation initiatives and working with large Enterprise customers preferred
Proficiency (preferred, as listed)

Responsibilities

Take full ownership of customer engagements from initiation to completion, ensuring projects are delivered on time, within scope, and to the highest standards
Act as a trusted advisor, collaborating with customers to understand their needs, business goals, and timelines, driving them toward successful outcomes
Utilize expertise in transformation and change management to guide customers through adopting new products, processes, and technical solutions, ensuring smooth transitions and maximizing impact
Influence customer stakeholders to embrace and adopt new technologies and practices that align with their strategic objectives
Deliver advanced technical solutions, including in-application tagging, guide creation, and foundational integration setup, ensuring seamless implementation and ongoing customer success
Support technical integrations and migrations by applying your strong background in frontend development, application development, and scripting
Provide expertise in areas such as Java, JavaScript, Node.js, authentication, and analytics, translating complex technical concepts into actionable business solutions
Create scalable, custom solutions to meet customer-specific requirements while aligning with their long-term goals
Build strong relationships across various customer personas and segments, particularly within large Enterprise accounts, to ensure ongoing satisfaction and long-term success
Advocate for customer needs internally, influencing product development and business strategies to align with customer feedback and industry trends
Mentor junior consultants and engineers, sharing knowledge and expertise to elevate the team’s technical capabilities
Contribute to operational efficiency within the Professional Services team by creating reusable assets, frameworks, and evolving delivery methodologies

Skills

Key technologies and capabilities for this role

JavaJavaScriptNode.jsfrontend developmentapplication developmentscriptingauthenticationanalyticsin-application taggingguide creationintegration setupchange management

Questions & Answers

Common questions about this position

What technical skills are required for the Professional Services Sr. Consultant II role?

The role requires strong proficiency in frontend development, application development, scripting, Java, JavaScript, Node.js, authentication, and analytics.

What experience is needed for this position?

Candidates need 7+ years in a customer-facing technical role, ideally in a SaaS B2B environment, with experience in integrations, consulting services, and migrations.

What is the company culture like for the Professional Services team at Pendo?

The team is innovative, customer-focused, and committed to delivering exceptional outcomes, sharing best practices, and exceeding customer expectations while driving business impact.

Is this role remote or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

Pendo

Enhances product experience and digital adoption

About Pendo

Pendo enhances digital products by providing solutions for product experience and digital adoption. Its platform integrates with clients' existing software, offering tools for in-app messaging, user analytics, and feedback collection. This allows businesses to understand user behavior and improve their products based on data-driven insights. Pendo primarily serves software companies, tech startups, and enterprises in the SaaS sector, charging subscription fees for access to its services. Unlike competitors, Pendo focuses specifically on user engagement and experience, helping clients guide users through new features and updates. The goal is to help businesses meet user expectations and achieve growth in a competitive market.

Raleigh, North CarolinaHeadquarters

2013Year Founded

$455.5MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Remote Work Options

Professional Development Budget

Risks

Increased competition from AI-driven platforms could threaten Pendo's market share.

Rapid AI innovation may outpace Pendo's integration capabilities, risking competitive edge loss.

Integration risks from Zelta AI acquisition could disrupt Pendo's operations if mismanaged.

Differentiation

Pendo integrates seamlessly with existing products, enhancing user engagement and feedback collection.

The platform offers in-app messaging, user analytics, and feedback tools for product improvement.

Pendo's AI-driven insights provide a comprehensive view of user behavior and product performance.

Upsides

Pendo's acquisition of Zelta AI enhances its AI capabilities for customer feedback analysis.

Partnership with Google Cloud's Vertex AI boosts product discovery and user personalization.

Pendo's $200 million ARR and customer growth highlight its strong market position.

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