Professional Services Senior Project Manager at Smarsh

Portland, Oregon, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Compliance, TechnologyIndustries

Requirements

Minimum 7 years of Project Management experience in a customer-facing role
College Degree or High school diploma, or equivalent combination of education and experience
Outstanding analytical and complex problem-solving skills
Ability to work under pressure
Excellent client-facing and internal communication skills
Excellent written and verbal communication skills
Outstanding organizational skills including attention to detail and multitasking skills
Experienced user of MS Office toolset (Word, Excel and PowerPoint)
Minimal to no supervision required from management

Responsibilities

Lead projects of varying sizes and execute all phases of Smarsh consulting engagements, including Project development and Planning, Requirements gathering, Architecture Design/Review, Integration, establishing success criteria, Implementation (installation, configuration), Documentation and Training
Drive execution of individual projects to ensure on time delivery within budget
Coordinate internal functions and external 3rd party resources as required
Frequent interaction across Smarsh teams, partners, and customers
Work with program managers to determine required resources inside and outside of program team
Collaborate with people managers to identify and assign resources to individual project tasks
Update documentation and templates as needed
Communicate Project status both internally and externally in the desired cadence and format necessary
Contribute to the Pre-Sales process by developing SOWs for medium-term projects
Handle enterprise projects that have supervision and data migration, and any single tenant archive

Skills

Key technologies and capabilities for this role

Project ManagementProject PlanningRequirements GatheringArchitecture DesignSystem IntegrationProject ImplementationInstallationConfigurationDocumentationTrainingResource CoordinationStakeholder Management

Questions & Answers

Common questions about this position

What is the salary range for the Professional Services Senior Project Manager position?

The salary range is $135,000 - $175,000 a year.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What experience and skills are required for this role?

Minimum 7 years of Project Management experience in a customer-facing role is required, along with outstanding analytical and complex problem-solving skills, excellent client-facing and internal communication skills, and experience with MS Office toolset.

What is the company culture like at Smarsh?

Smarsh features relentless innovation, consistent leadership recognition from analysts like Gartner and Forrester, and sustained aggressive growth, landing in the Inc. 5000 list since 2008. The Project Management team focuses on designing program activities, anticipating client needs, and driving cross-functional teams toward goals.

What makes a strong candidate for this Project Manager role?

Candidates with at least 7 years of customer-facing project management experience, a college degree or equivalent, outstanding analytical and problem-solving skills, excellent communication, organizational skills, and MS Office proficiency stand out. The ability to work under pressure with minimal supervision is key.

Smarsh

Archiving and compliance solutions provider

About Smarsh

Smarsh provides archiving and compliance solutions specifically designed for financial services, government agencies, and other regulated industries. Their main product is a cloud-based archive that allows organizations to securely store, search, and manage their communications data, including emails, text messages, and social media interactions. This system helps businesses meet complex security, data privacy, and regulatory requirements. Smarsh differentiates itself from competitors by offering a scalable Software-as-a-Service (SaaS) model that caters to both large enterprises and smaller organizations, ensuring that clients can adapt to evolving regulations. Their goal is to help organizations efficiently manage their communication data, identify risks, and maintain compliance, particularly through tools like Connected Capture for Microsoft Teams, which supports remote workforces.

Portland, OregonHeadquarters

2001Year Founded

$42.4MTotal Funding

BUYOUTCompany Stage

Enterprise Software, Cybersecurity, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Hybrid Work Options

Stock Options

401(k) Company Match

Employee Assistance Programme

Wellness Program

Adoption Assistance

Group Income Protection

Group Life Assurance

Maternity Leave

Paternity Leave

Workplace Pension Scheme

Monthly Wellness Allowance

Company Bonus

Risks

Integration with OpenAI's API may pose compliance and security challenges.

EU's AI Act requires significant adjustments to Smarsh's AI systems.

Expansion into Latin America may expose Smarsh to regional instability.

Differentiation

Smarsh offers cloud-native, context-aware archiving solutions for regulated industries.

The company integrates with popular tools like Microsoft Teams for seamless compliance.

Smarsh serves 9 of the top 10 banks, showcasing its industry trust.

Upsides

Smarsh's global expansion includes a new office in Costa Rica for enhanced support.

Integration with OpenAI's ChatGPT API enhances Smarsh's AI compliance capabilities.

Partnership with Verizon simplifies mobile compliance procurement for Verizon's clients.

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