Implementation Manager
VectraSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, Telecommunications, BPOIndustries
Requirements
- 5-7+ years of experience in project management and technical delivery, preferably in telecom, cloud services, or enterprise IT environments
- Proven experience managing multi-phase, multi-stakeholder enterprise-level projects
- Strong understanding of Unified Communications (UCaaS), SaaS solutions, and telephony systems (SIP, VoIP, PSTN, number porting)
- Experience working with RingCentral (or equivalent UC/CC platforms) is highly desirable
- Ability to communicate clearly across all levels—executive, customer, and technical stakeholders
- Adept in project management tools and methodologies (Salesforce, Monday.com, G Suite etc.)
- Organized, detail-oriented professional with excellent communication and leadership skills
- Strong technical curiosity and drive to grow into a PM/Engineer hybrid position
- Strong analytical skills to assess project risks, troubleshoot complex issues, and recommend actionable solutions
Responsibilities
- Lead complex, enterprise-scale implementation projects involving RingCentral products and services
- Manage project scope, timelines, resources, and budgets; maintain visibility into overall project health and ensure milestones are met
- Collaborate with internal teams to coordinate resources, timelines, and deliverables
- Serve as the primary liaison with customers, keeping them informed of progress, risks, and key milestones
- Prepare and maintain detailed documentation including project plans, meeting notes, and reports
- Provide real-time updates to leadership and escalate issues as needed
- Ensure consistent follow-through on assigned tasks and project milestones to meet all deadlines
- Act as both project leader and technical point of contact—bridging gaps between business, engineering, and customer success teams
- Coordinate technical solution design and delivery alongside cross-functional technical teams, including Professional Services Engineers and Solutions Architects
- Oversee technical components such as UC configurations, contact center workflows, telephony porting, integrations, and IVR design
- Participate in technical delivery including solution configuration, system testing, and issue triage
- Assist in interpreting technical requirements and translating them into implementation plans
- Support technical troubleshooting during customer escalations
- Support resource planning and mentoring for junior engineers and project staff
- Contribute to process improvement efforts and promote operational excellence across projects
Skills
Project Management
RingCentral
UCaaS
Contact Center
AI
RingSense
Implementation
Scope Management
Timeline Management
Resource Management
Budget Management
Stakeholder Collaboration
Leadership
Communication
RingCentral
Phone and video system
About RingCentral
N/AHeadquarters
N/AYear Founded
N/ACompany Stage
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