Customer Success Solutions Consultant - MST
CDK GlobalFull Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Candidates should have previous experience with MFT products and/or scripting, programming experience, and strong organizational and communication skills. CISSP and/or additional security certifications are preferred, along with Linux and Windows experience, and SQL experience with major vendors. Cloud and containerization experience are helpful, as is IBM experience. A strong ability to interpret data and provide actionable insights is also required.
The Professional Services Consultant will provide world-class solutions to customers and prospects by performing training, delivering professional services for product implementations, and conducting product demos and proof-of-concepts. Responsibilities also include determining training and consulting needs, generating quotes and statements of work, enhancing the customer experience, providing feedback to R&D, traveling regionally for client implementations, posting articles to the knowledge base, and maintaining a professional demeanor with high integrity and customer service.
Cybersecurity solutions for businesses and enterprises
Fortra provides cybersecurity solutions aimed at protecting businesses from evolving cyber threats. Their products include threat detection and response, data protection, network security, and automation tools, all designed to work together seamlessly. Fortra differentiates itself from competitors by focusing on customer success and offering integrated and scalable solutions that can adapt to the needs of both small and large organizations. The company's goal is to simplify cybersecurity for its clients, ensuring they can operate securely and efficiently in a complex digital landscape.