Professional Services Consultant at PagerDuty

Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

5+ years of hands-on technical background with primary emphasis on IT Operations or Professional Services delivery
Demonstrated Python and Javascript experience, especially within AWS Lambda and automation/scripting contexts
Knowledge and ability to interact with common SaaS and traditional software APIs (REST, SOAP, WS), webhooks for integration development
Hands-on technical background using AWS services (EC2, Lambda, S3, RDS, API Gateway, DynamoDB, IAM)
Currently authorized to work in Australia on a full-time basis
Preferred Qualifications
Deep technical knowledge with ITSM tools like ServiceNow, Jira, Remedy (ServiceNow Admin, Scripting, GScript/Rhino, Studio)
Knowledge of infrastructure as code and DevOps SRE toolchains (GitHub, Terraform, Chef, Artifactory, JFrog, Nomad, Consul, Vault)
Understanding of monitoring systems (DataDog, Dynatrace, Nagios, New Relic, Splunk, Zabbix)
Advanced scripting abilities (Python, Javascript, Go, Ruby, Perl) and fundamental knowledge of Linux

Responsibilities

Lead end-to-end implementation processes from design to delivery, including custom integrations, service modeling, and provisioning of users, teams, services, schedules, and escalation policies
Partner with customers to design and build integrations that provide seamless platform implementations and awesome customer experiences
Develop and establish methodologies and repeatable processes to ensure successful implementations every time
Manage multiple simultaneous customer engagements while identifying potential roadblocks and providing thoughtful solutions
Communicate complex technical concepts clearly to stakeholders ranging from DevOps engineers to C-level executives across business and technical backgrounds

Skills

Key technologies and capabilities for this role

DevOpsSREIT Monitoring ToolsCustom IntegrationsService ModelingPlatform ImplementationsEscalation Policies

Questions & Answers

Common questions about this position

What are the basic qualifications for the Professional Services Consultant role?

Candidates need 5+ years of hands-on technical background in IT Operations or Professional Services delivery, demonstrated Python and Javascript experience especially in AWS Lambda and automation, knowledge of SaaS and traditional APIs like REST and SOAP, and hands-on experience with AWS services such as EC2, Lambda, S3, RDS, API Gateway, DynamoDB, and IAM.

What is the location requirement for this position?

Applicants must be currently authorized to work in Australia on a full-time basis.

What does the work environment look like at PagerDuty?

PagerDuty offers a flexible, award-winning workplace where you'll collaborate with kind and ambitious people to tackle complex problems and build a more equitable world.

What salary or compensation does this role offer?

This information is not specified in the job description.

What makes a strong candidate for this Professional Services Consultant position?

The ideal candidate is a technologist first with deep knowledge of IT monitoring tools, DevOps, or SRE practices, plus preferred experience with ITSM tools like ServiceNow and DevOps toolchains like Terraform and GitHub.

PagerDuty

Incident management and response platform

About PagerDuty

PagerDuty specializes in incident management and response, providing a platform that helps organizations quickly address IT issues to minimize operational disruptions. The platform integrates with various monitoring tools to detect incidents in real-time, alerting the right personnel for swift action. This process aids in reducing downtime and maintaining service quality across sectors like technology, finance, healthcare, and retail. PagerDuty operates on a subscription-based model, offering different pricing tiers based on user count and feature levels, which ensures a steady revenue stream. The company also provides premium support and professional services, enhancing its offerings. Overall, PagerDuty aims to help organizations efficiently manage and resolve IT incidents, ensuring the reliability of their digital services.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$168.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees