Professional Services Consultant at PagerDuty

Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

5+ years of hands-on technical background with primary emphasis on IT Operations or Professional Services delivery
Demonstrated Python and Javascript experience, especially within AWS Lambda and automation/scripting contexts
Knowledge and ability to interact with common SaaS and traditional software APIs (REST, SOAP, WS), webhooks for integration development
Hands-on technical background using AWS services (EC2, Lambda, S3, RDS, API Gateway, DynamoDB, IAM)
Currently authorized to work in Australia on a full-time basis
Preferred Qualifications
Deep technical knowledge with ITSM tools like ServiceNow, Jira, Remedy (ServiceNow Admin, Scripting, GScript/Rhino, Studio)
Knowledge of infrastructure as code and DevOps SRE toolchains (GitHub, Terraform, Chef, Artifactory, JFrog, Nomad, Consul, Vault)
Understanding of monitoring systems (DataDog, Dynatrace, Nagios, New Relic, Splunk, Zabbix)
Advanced scripting abilities (Python, Javascript, Go, Ruby, Perl) and fundamental knowledge of Linux

Responsibilities

Lead end-to-end implementation processes from design to delivery, including custom integrations, service modeling, and provisioning of users, teams, services, schedules, and escalation policies
Partner with customers to design and build integrations that provide seamless platform implementations and awesome customer experiences
Develop and establish methodologies and repeatable processes to ensure successful implementations every time
Manage multiple simultaneous customer engagements while identifying potential roadblocks and providing thoughtful solutions
Communicate complex technical concepts clearly to stakeholders ranging from DevOps engineers to C-level executives across business and technical backgrounds

Skills

DevOps

SRE

IT Monitoring Tools

Custom Integrations

Service Modeling

Platform Implementations

Escalation Policies

PagerDuty

Incident management and response platform

About PagerDuty

PagerDuty specializes in incident management and response, providing a platform that helps organizations quickly address IT issues to minimize operational disruptions. The platform integrates with various monitoring tools to detect incidents in real-time, alerting the right personnel for swift action. This process aids in reducing downtime and maintaining service quality across sectors like technology, finance, healthcare, and retail. PagerDuty operates on a subscription-based model, offering different pricing tiers based on user count and feature levels, which ensures a steady revenue stream. The company also provides premium support and professional services, enhancing its offerings. Overall, PagerDuty aims to help organizations efficiently manage and resolve IT incidents, ensuring the reliability of their digital services.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$168.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees