Production Support Analyst II at Taco Bell

Irvine, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Restaurants, QSRIndustries

Requirements

At least 2 years SQL experience with an emphasis on building queries, joining tables and running/creating stored procedures & SQL templates
Proficient working with technologies: AWS (S3, Step Functions, Lambda, Aurora RDS, Cloudwatch, DynamoDB), Python, REST APIs, Postman
At least 1 year of experience working with programming languages to build scripts/programs (Python, JavaScript, C# preferred)
Bachelor’s degree required, Computer Science or related field preferred
Excellent written and verbal communication skills
Strong problem-solving, prioritization and multitasking skills
Result focused and proactive mindset with ability to build process and documentation

Responsibilities

Troubleshoot issues on various digital ordering channels such as Point-of-Sale, Kiosk, Web/Mobile, 3rd Party Delivery
Monitor and troubleshoot Middleware Infrastructure (AWS) using AWS Cloudwatch, Lumigo, and Aurora MySQL RDS
Construct and enhance internal tools and applications to bolster the Menu Middleware Platform using Retool and AWS Lambda
Work with Data Management and Menu QA/QE teams to support testing and launch of new Taco Bell menu items (Product changes, Limited Time Offerings, Market/Regional Item Tests)
Work with Data Management and L1/L2 IT Support Teams to resolve escalated tickets affecting Production
Work with Menu Middleware (MMW) Developers to support bi-weekly MMW releases by performing testing, validation, and assistance with phased release rollouts (Pilot/Market/National)
Follow Software Development Life Cycle and Taco Bell’s Change Management procedures (Agile)
Be available for rotational on call during Night and Weekend hours as needed for critical issues (1 week per month)

Skills

AWS

CloudWatch

Lumigo

Aurora MySQL

RDS

MySQL

Retool

AWS Lambda

Production Support

Troubleshooting

Taco Bell

Fast-food chain serving Mexican-inspired cuisine

About Taco Bell

Taco Bell offers a variety of Mexican-inspired fast food items, including tacos, burritos, and quesadillas, primarily in the United States with a global franchise presence. The company differentiates itself by frequently introducing unique and limited-time menu items that attract customers. Its business model combines company-owned and franchised locations, allowing for rapid growth while minimizing costs. Taco Bell aims to maintain a strong brand presence and enhance community engagement through initiatives like the Taco Bell Foundation.

Irvine, CaliforniaHeadquarters

1962Year Founded

$13.7MTotal Funding

DEBTCompany Stage

Food & Agriculture, Consumer GoodsIndustries

10,001+Employees

Benefits

Hybrid Work Options

Onsite Childcare

Paid Vacation

Parental Leave

401(k) Company Match

Comprehensive Medical & Dental

Gym Membership

Risks

Entry into the chicken nugget market faces competition from McDonald's and Chick-fil-A.

Closure of Brookhaven location suggests potential site selection or market saturation issues.

AI voice ordering could lead to dissatisfaction if technology fails or privacy concerns arise.

Differentiation

Taco Bell offers a unique Mexican-inspired menu with innovative limited-time offerings.

The brand's franchise model allows rapid expansion with minimized capital expenditure.

Taco Bell's affiliation with Yum! Brands provides shared resources and market insights.

Upsides

Crispy Chicken Nuggets with Hidden Valley Ranch Sauce could attract new customers.

Live Más Café diversifies offerings, tapping into the growing specialty drinks market.

AI-powered voice ordering enhances efficiency and customer experience in over 300 locations.

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