Product Support Tech Advisor at IQVIA

Manila, Metro Manila, Philippines

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, TechnologyIndustries

Requirements

Bachelor's Degree in Computer Science, a related field, or equivalent experience
Great listener who communicates obsessively with the customer
Forecasting and measuring skills to track product timelines, spend, and roadmap prioritization
Ability to work independently in a fast-paced environment with little direct supervision
Extraordinary analytic, problem-solving, written/oral presentation skills
Technical skills to translate business requirements into terms that developers and testers can understand
Aptitude for synthesizing complex data into key components that drive informed decisions

Responsibilities

Fulfill end-user requests for non-routine and complex/technical tasks
Provide guidance to end-users on application functionality and procedural topics within assigned remit
Escalate end-user requests and incidents to higher level support staff or management per escalation path
Contribute and implement ideas to improve overall quality and efficiency of systems and processes; act as a change advocate
Maintain compliance with SOP, training, time reporting requirements, other procedures, and applicable regulatory requirements
Perform system/process checks, QC tasks, and applicable follow-up actions as assigned
Perform system User Acceptance Testing (UAT), informal testing, or validation as assigned
Participate in or lead training design activities or perform training delivery for end-users within assigned remit
Produce and maintain support materials (e.g., email templates, process checklists) based on approved procedures, as guided by senior team members
Collect objective activity measurements, report to management, and suggest/implement ongoing improvements aligned with organization’s strategy, as relevant for assigned projects

Skills

Key technologies and capabilities for this role

User Acceptance TestingProblem SolvingAnalyticsForecastingTechnical CommunicationProcess ImprovementTraining DeliveryQuality Control

Questions & Answers

Common questions about this position

What qualifications are required for the Product Support Tech Advisor role?

A Bachelor's Degree in Computer Science, a related field, or equivalent experience is required. Critical skills include being a great listener who communicates obsessively with the customer, forecasting and measuring to track timelines, spend, and roadmap prioritization, ability to work independently in a fast-paced environment, extraordinary analytic and problem-solving skills, technical skills to translate business requirements, and aptitude for synthesizing complex data.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this a remote position or what is the location policy?

This information is not specified in the job description.

What kind of work environment can I expect at IQVIA?

The role involves working independently in a fast-paced environment with little direct supervision.

What makes a strong candidate for this Product Support Tech Advisor position?

Strong candidates will have a Bachelor's in Computer Science or equivalent, excellent listening and obsessive customer communication, forecasting and measuring skills, independent work ability in fast-paced settings, strong analytic and problem-solving skills, technical translation abilities, and data synthesis aptitude.

IQVIA

Advanced analytics and clinical research services

About IQVIA

IQVIA provides advanced analytics, technology solutions, and clinical research services specifically for the life sciences industry. Their services utilize extensive data resources and technology to create connections within healthcare, allowing clients to gain insights that help speed up the development and marketing of new medical treatments. This process is facilitated by their IQVIA Connected Intelligence™ system, which offers quick and flexible insights. IQVIA stands out from competitors by focusing on patient privacy, employing various technologies to protect individual data. The company's goal is to enhance healthcare outcomes by supporting biotech, pharmaceutical, and medical device companies, as well as researchers and government agencies, in understanding diseases and advancing medical science.

Durham, North CarolinaHeadquarters

1998Year Founded

$3,526MTotal Funding

POST_IPO_EQUITYCompany Stage

Cybersecurity, Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Rapid advancement of cancer vaccines may disrupt traditional clinical research models.

Proliferation of disparate technological solutions causes technology overload in clinical trials.

Generative AI technologies face challenges in adoption due to data privacy concerns.

Differentiation

IQVIA leverages advanced analytics and big data for life sciences solutions.

The company offers privacy-enhancing technologies to protect individual patient data.

IQVIA's AI Assistant provides rapid, actionable insights for healthcare and life sciences.

Upsides

Increased adoption of decentralized clinical trials enhances patient-centric study designs.

AI-driven drug discovery accelerates identification of potential drug candidates.

Expansion of telemedicine facilitates remote patient monitoring and data collection.

Land your dream remote job 3x faster with AI

Try Jobo Free