Implementation Specialist

Employment Type: Full-time Location Type: Remote Salary: Not Specified

Position Overview

Keeper Security is seeking a driven Implementation Specialist to join our B2B Support team. This is a 100% remote position, with an opportunity for a hybrid schedule for candidates located near our Chicago, IL office. You will play a pivotal role in guaranteeing the successful onboarding and adoption of Keeper's products by our clients. This involves close collaboration with clients and the Implementation Manager to understand their unique requirements and configure our solutions accordingly. Your expertise will be the cornerstone for providing a seamless and exceptional customer experience.

About Keeper

Keeper Security is transforming cybersecurity for people and organizations globally. Our intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Keeper's zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs, and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey, and secrets management, privileged access, secure remote access, and encrypted messaging. Learn more at KeeperSecurity.com.

Responsibilities

• Oversee the delivery of Keeper’s software for all clients, including initial deployments of new customers and expansion deployments of existing customers. This requires a mastery-level understanding of our complex line of technical SaaS products.
• Tailor our solutions to meet the specific needs and objectives of each client, ensuring a personalized and effective experience.
• Offer continuous technical support to clients, adeptly troubleshooting issues and efficiently resolving concerns.
• Proactively recognize and rectify project-related risks and issues, escalating to engineering only when required.
• Maintain accurate records of client configurations, customizations, and communication to ensure a comprehensive understanding of each implementation.
• Gather feedback from clients and collaborate with the product development team to improve the functionality and usability of our solutions.
• Effectively oversee multiple implementation projects concurrently, ensuring their timely delivery within the predefined scope.
• Maintain consistent and transparent communication of project status and progress to internal stakeholders and clients, promptly addressing any arising issues or concerns.

Requirements

Minimum Qualifications

• 2+ years of progressive experience in SaaS support and/or implementation.
• Salesforce experience.
• Experience with Google Docs and MS Office tools.
• Experience in SaaS deployment, with security software experience preferred.
• Proficiency in leading external client engagements.
• Excellent communication and interpersonal skills, with the ability to effectively manage client relationships.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team, across global regions and time zones.

Preferred Qualifications

• Experience with project management tools such as Monday.com.
• Bachelor's degree in finance, business administration (or a field related to project management), or equivalent work experience.

Benefits

• Medical, Dental & Vision (inclusive of domestic partnerships).
• Employer Paid Life Insurance & Employee Paid Life Insurance.