[Remote] Product Support Specialist - Ireland at Ashby

Ireland

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€45,000 – €60,000Compensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, HR SoftwareIndustries

Requirements

Experience with and excitement to learn a complex and rapidly evolving product
Curiosity in addressing customers and creating workflow solutions
Strong problem-solving skills, including defining problem scope and creating comprehensive solutions
Ability to delight customers with keen attention to detail, thorough and clear responses, and empathy
Prioritization of ownership, making proactive decisions rooted in principled thinking
Experience offering B2B support to customers from Small Business to Enterprise organizations
Highly technical capability to solve deeply complex tickets without quick triage to Engineering
Comfort supporting a product with broad surface area that evolves rapidly (not a simple point solution)
Self-starter mindset for remote work

Responsibilities

Work directly with customers in Europe and Asia, handling tickets from complex integration troubleshooting to detailed workflow instructions
Cover weekend shifts (specifically Tuesday through Saturday schedule), with occasional changes for holidays, coverage gaps, or business demands
Contribute to team projects improving support processes, such as synthesizing technical engineering work for team enablement or developing workflow automation

Skills

customer support

product support

integration troubleshooting

workflow automation

technical enablement

ticket resolution

HR tech

Ashby

Hiring solutions for scaling companies

About Ashby

Ashby provides hiring solutions that help companies grow by streamlining their recruitment processes. The platform includes features like applicant tracking, interview scheduling, and analytics, which allow teams to manage their hiring efficiently. Unlike many competitors, Ashby focuses on serving scaling companies and offers a subscription-based service model. The goal of Ashby is to enable organizations to meet their recruitment targets quickly and effectively, ensuring they can hire the right talent to support their growth.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$62.7MTotal Funding

SERIES_CCompany Stage

Enterprise SoftwareIndustries

51-200Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Parental Leave

Company Equity

Stock Options

401(k) Company Match

Risks

Emerging startups with innovative features at lower costs threaten Ashby's market share.

Rapid AI advancements may outpace Ashby's current technology, reducing platform attractiveness.

Economic downturns could lead to reduced hiring budgets, impacting Ashby's revenue.

Differentiation

Ashby offers enterprise-grade recruitment software tailored for high-growth companies.

The platform includes applicant tracking, interview scheduling, and analytics for efficient hiring.

Ashby serves notable clients like Opendoor, Reddit, and Notion, enhancing its market credibility.

Upsides

Ashby raised $30M in Series C funding, boosting its growth potential.

The rise of remote work increases demand for Ashby's virtual hiring capabilities.

Growing use of data analytics in recruitment aligns with Ashby's focus on analytics.

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