Product Support Specialist (Bangladesh) at Commure

Dhaka, Dhaka Division, Bangladesh

Apply Now

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Healthtech, AIIndustries

Requirements

0–2 years of experience in technical, customer, or product support (preferably in SaaS or technology environments)
Proven ability to learn complex concepts quickly and apply structured troubleshooting
Excellent verbal and written communication in English; able to articulate complex concepts clearly and empathetically
Strong analytical and multi-tasking skills, with attention to process compliance and detail
High sense of ownership, accountability, and customer focus
Comfortable working hybrid/night shifts

Responsibilities

Serve as the primary point of contact for Commure users across multiple product lines, providing timely, empathetic, and effective support
Diagnose, troubleshoot, and resolve issues spanning software applications, mobile, network connectivity, and EHR integrations
Leverage logs, monitoring tools, and diagnostic procedures to conduct root-cause analyses and implement fixes or coordinate escalations
Maintain cross-functional communication with Operations, Engineering, Product, and Global IT to ensure issue visibility, escalation, and follow-through
Document incidents, insights, and solutions in Zendesk, Click Up, Retool, and internal dashboards to enable data-driven decision-making
Provide feedback to the Product and Engineering teams on recurring issues, usability gaps, or opportunities for product improvement
Support new product launches, feature rollouts, and beta initiatives by providing user insights and post-deployment feedback
Uphold service quality through SLA adherence, accurate reporting, and continuous improvement of support workflows
Participate in knowledge base development, ensuring up-to-date troubleshooting guides, FAQs, and documentation for internal and external audiences

Skills

Product Support

Troubleshooting

Customer Empathy

AI Platforms

Healthcare Technology

Triage

Engineering Collaboration

Product Knowledge

Commure

Healthcare technology for data integration and safety

About Commure

Commure focuses on improving the healthcare industry by providing technology solutions that connect and empower healthcare workers. Its main product, CommureOS, is a lightweight operating system that integrates various healthcare technologies and datasets, helping providers streamline workflows and enhance patient care by delivering critical insights when needed. Additionally, Commure offers Commure Strongline, a discreet wearable badge that allows healthcare staff to quickly call for help, improving safety in potentially dangerous situations. This badge was developed with input from frontline workers and security experts to meet the specific needs of healthcare environments. Commure serves hospitals, clinics, and other healthcare facilities through a software-as-a-service (SaaS) model, charging subscription fees for access to its products. The company's goal is to create a more connected and safe healthcare ecosystem, ultimately enabling healthcare providers to deliver better care.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$745.2MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, HealthcareIndustries

201-500Employees

Benefits

Unlimited Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Parental Leave

Risks

Increased competition in AI scribe technology may pressure market share and pricing.

Integration of Memora Health's platform may face alignment challenges with existing systems.

Free AI scribe offering might strain resources if not monetized effectively.

Differentiation

CommureOS integrates disparate healthcare datasets, enhancing decision-making and operational efficiency.

Commure Strongline badge improves staff safety with rapid emergency alerts.

Commure's AI-powered scribe tool automates documentation, saving providers significant time.

Upsides

Acquisition of Augmedix enhances AI medical documentation, improving clinical decision-making.

Merger with Athelas creates a $6B healthcare infrastructure company, expanding resources.

Free AI scribe tool offers competitive advantage by broadening technology accessibility.

Land your dream remote job 3x faster with AI

Try Jobo Free