Product Support Specialist - Aberdeen 12 month fixed term contract at Stryker

Aberdeen, Scotland, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Medical Devices, HealthcareIndustries

Requirements

Demonstrates outstanding ethics, treats customers and employees with respect, represents the company positively
Communicates essential benefits of products and their clinical applications
Acts with integrity and delivers on commitments within required timescales
Constructs a basic business plan with input from mentor/manager; daily, weekly, and monthly planning in partnership with mentor and RSM
Develops rapport, understands importance of relationships in selling, uses open questioning techniques to ascertain customer needs, good working knowledge of key brands
Understands multiple stakeholders in decision-making and identifies them through appropriate questions
Work is closely supervised with specific direction from experienced staff; keeps supervisor informed on work status
Good communication and negotiation skills on an equal footing with customers using reasonable methods
Clinical/technical expertise: serves as front-line support to surgeons and hospital staff before, during, and after procedures
Trains and guides surgeons and hospital staff in Mako robot use, including set-up, breakdown, and intra-operative activities
Uses proprietary software for pre-operative CT scans, implant planning, sizing, and positioning
Troubleshoots and solves technical issues independently or escalates appropriately
Partners effectively with Field Service team for issue resolution and maintenance
Builds knowledge of Stryker implants, instrumentation, and mastery of the robot for all case coverage types

Responsibilities

Achieve sales results in line with annual sales target and KPI metrics
Planning, prioritizing, and executing required activities and customer support
Segmentation of sales area, focus on expanding existing customers and supporting growing customers with Sales Team
Support/maintenance of existing customers to ensure satisfaction/quality and collaboration with Sales Team and other departments
Development of short and medium-term strategies with customers to secure/strengthen Stryker position
Market observations to strengthen position and constant analysis of responsible area
Address challenges with customers and develop solutions (with support of RSM/Sales Team)
Participate in in-house meetings to discuss organizational, development, and business issues; enhance relevant knowledge and skills
Administration of IT-based customer database/CRM tool
Provides clinical product support to end users and guidance/assistance during Mako surgical procedures
Uses customer troubleshooting opportunities to grow and protect the business
Grow existing accounts through technical expertise and optimize customer service
Promote Hip and Knee products to Orthopaedic Surgeons

Skills

Orthopaedics

Joint Replacement

Hip Products

Knee Products

Mako Robotics

Surgical Procedures

Technical Support

Sales

Customer Service

Business Planning

Troubleshooting

Stryker

Develops and manufactures medical devices and equipment

About Stryker

Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.

Kalamazoo, MichiganHeadquarters

1941Year Founded

$423.3MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Medical & prescription plans

Supplemental health benefits

Flexible Spending accounts

Employee Assistance Program

Short-term & long-term disability

Tuition reimbursement

401(k) plan

Employee Stock Purchase Plan

Risks

Integration challenges from acquisitions may strain Stryker's resources.

Rapid tech advancements risk obsolescence of Stryker's current products.

Regulatory scrutiny on acquisitions could delay Stryker's market entry.

Differentiation

Stryker's acquisitions enhance its minimally invasive surgical solutions portfolio.

Entry into the peripheral vascular segment diversifies Stryker's market presence.

Stryker's focus on AI integration boosts diagnostic accuracy and operational efficiency.

Upsides

Growing demand for minimally invasive solutions aligns with Stryker's strategic acquisitions.

The orthopedic implants market growth benefits Stryker's expanding product line.

Stryker's acquisition of Inari Medical positions it in a high-growth vascular market.

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