Product Support Specialist at Stryker

Cambridge, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Medical Devices, Orthopaedics, HealthcareIndustries

Requirements

Demonstrates outstanding ethics, treats customers and employees with respect
Communicates essential benefits of products and their clinical applications
Acts with integrity and delivers on commitments within required timescales
Constructs basic business plans with input from mentor/manager; daily, weekly, monthly planning in partnership with mentor and RSM
Develops rapport, understands relationships in selling, uses open questioning to ascertain needs, good knowledge of key brands
Understands multiple stakeholders in decision-making and identifies them appropriately
Work closely supervised by experienced staff, keeps supervisor informed
Achieves sales results in line with annual sales target and KPI metrics
Good communication and negotiation skills with customers
Market observation and analysis skills
Clinical/technical expertise: front-line support to surgeons/hospital staff before, during, after procedures
Trains/guides surgeons and staff on Mako robot (set-up, breakdown, intra-operative activities)
Uses proprietary software for pre-operative CT scans, implant planning/sizing/positioning
Troubleshoots/solves technical issues independently or escalates appropriately
Partners with Field Service team for issue resolution and maintenance
Builds knowledge of Stryker implants, instrumentation, and Mako robot applications
Educates on clinical benefits and best practices confidently
Completes Mako 101 and 201 training

Responsibilities

Grow Stryker's Joint Replacement business by promoting Hip and Knee products to Orthopaedic Surgeons and optimizing customer service
Provide clinical product support to end users and guidance/assistance during Mako surgical procedures
Plan, prioritize, and execute required activities and customer support
Segment sales area, focus on expanding existing customers and supporting growing ones with Sales Team
Support/maintain existing customers for satisfaction/quality, collaborate with Sales Team and departments
Develop short/medium-term strategies with customers to secure/strengthen Stryker position
Communicate/negotiate with customers to ensure profitable/sustainable relationships
Observe market to strengthen position and analyze responsible area
Address customer challenges and develop solutions (with RSM/Sales Team support)
Participate in in-house meetings to discuss organizational, development, business issues and enhance knowledge/skills
Administer IT-based customer database/CRM tool

Skills

Key technologies and capabilities for this role

Joint ReplacementHip ProductsKnee ProductsMako Surgical ProceduresOrthopaedic SurgeonsTechnical ExpertiseSales PlanningCustomer ServiceBusiness PlanningTroubleshooting

Questions & Answers

Common questions about this position

Is this a remote position or does it require travel?

The role is field-based, requiring work in the field to support surgeons and hospital staff with Hip and Knee products, including during Mako surgical procedures.

What clinical or technical skills are required for this role?

The position requires clinical and technical expertise to provide front-line support to surgeons and hospital staff before, during, and after surgical procedures, along with knowledge of Stryker's Hip and Knee products and their clinical applications.

What sales and customer service skills are needed?

Candidates need sales skills to develop rapport, use open questioning techniques to understand customer needs, achieve sales targets and KPIs, and deliver customer service with integrity while maintaining relationships.

What is the company culture like at Stryker?

Stryker emphasizes being a 'Stryker Citizen' by demonstrating outstanding ethics, treating customers and employees with respect, and representing the company in the best possible light.

What makes a strong candidate for this Product Support Specialist role?

Strong candidates have clinical/technical expertise in orthopaedic products, sales skills for building relationships and achieving targets, and the ability to plan and execute customer support activities under supervision.

Stryker

Develops and manufactures medical devices and equipment

About Stryker

Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.

Kalamazoo, MichiganHeadquarters

1941Year Founded

$423.3MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Medical & prescription plans

Supplemental health benefits

Flexible Spending accounts

Employee Assistance Program

Short-term & long-term disability

Tuition reimbursement

401(k) plan

Employee Stock Purchase Plan

Risks

Integration challenges from acquisitions may strain Stryker's resources.

Rapid tech advancements risk obsolescence of Stryker's current products.

Regulatory scrutiny on acquisitions could delay Stryker's market entry.

Differentiation

Stryker's acquisitions enhance its minimally invasive surgical solutions portfolio.

Entry into the peripheral vascular segment diversifies Stryker's market presence.

Stryker's focus on AI integration boosts diagnostic accuracy and operational efficiency.

Upsides

Growing demand for minimally invasive solutions aligns with Stryker's strategic acquisitions.

The orthopedic implants market growth benefits Stryker's expanding product line.

Stryker's acquisition of Inari Medical positions it in a high-growth vascular market.

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