Product Support Engineer II at SoundHound AI

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Restaurants, Retail, Finance, Insurance, HealthcareIndustries

Requirements

Proficiency in troubleshooting Java-based applications, including experience with JVM optimization, garbage collection tuning, and interpreting Java exceptions or memory errors
Proficiency in troubleshooting database issues (MySQL/Cassandra)
Experience with network troubleshooting
Experience with high availability systems
Knowledge of voice processing and VoIP technologies
Familiarity with Linux environment
Experience with Kubernetes based application deployment and troubleshooting

Responsibilities

Address escalated issues from Level 1 support
Use advanced troubleshooting skills to diagnose issues with java applications, database, network connection, high availability, voice services, application performance, and connectivity
Investigate deeper technical issues specific to the Java runtime and Linux environment, including JVM tuning, memory management, thread analysis, and file permissions
Resolve complex issues related to application service failures, dependencies, and configuration settings
Knowledge of working on Kubernetes based application deployment and troubleshooting
Diagnose and resolve issues related to voice quality, latency, jitter, packet loss, SIP protocol errors, and connectivity within VoIP and telephony applications. Utilize voice network knowledge to address audio-related problems, including codec mismatches and session setup failures
Monitor the application’s performance, using tools such as Zabbix, Nagios, Prometheus, etc. and scripts to detect potential issues with CPU, memory, and network utilization that might impact voice quality or application stability. Identify trends and potential areas for optimization
Record and manage incidents thoroughly in the ticketing system, documenting root cause analysis, troubleshooting steps, and resolutions. Ensure accurate, detailed documentation for each issue to support continuous improvement and knowledge sharing
Recognize when issues require escalation to Level 3 or development teams, particularly for code-related issues, systemic performance bottlenecks, or deep voice protocol analysis. Provide clear, detailed handoff information for swift resolution
Support users in setting up and optimizing configurations, such as RBAC parameters, environment variables, file permissions, and Linux service settings

Skills

Java

Kubernetes

MySQL

Cassandra

VoIP

Telephony

Linux

JVM

SIP

Prometheus

Nagios

Zabbix

Voice Processing

SoundHound AI

Voice AI platform for conversational experiences

About SoundHound AI

SoundHound provides conversational intelligence solutions through its independent voice AI platform. This platform uses unique technologies called Speech-to-Meaning® and Deep Meaning Understanding® to facilitate fast and accurate voice interactions, allowing users to engage with products and services in a natural way. The company works with a wide range of clients, including well-known brands like Hyundai, Mercedes-Benz, and Netflix, by licensing its voice AI technology. This approach generates revenue through long-term contracts and usage-based fees. SoundHound stands out from competitors by focusing on delivering high-quality conversational experiences across various industries, including automotive and consumer electronics, where advanced voice AI capabilities are increasingly important.

Santa Clara, CaliforniaHeadquarters

2005Year Founded

$317.1MTotal Funding

IPOCompany Stage

Automotive & Transportation, AI & Machine LearningIndustries

201-500Employees

Benefits

Health Insurance

Paid Vacation

Paid Sick Leave

Hybrid Work Options

Company Equity

Performance Bonus

Risks

Competition from tech giants like Google and Amazon threatens SoundHound's market share.

Rapid AI advancements could render SoundHound's technologies obsolete without innovation.

Economic downturns may reduce business spending on AI technologies, affecting revenue.

Differentiation

SoundHound's Speech-to-Meaning technology ensures high-speed, accurate voice interactions.

Partnerships with brands like Hyundai and Mercedes-Benz enhance SoundHound's market credibility.

SoundHound's open developer platform allows for customizable AI voice solutions.

Upsides

Growing demand for voice AI in automotive boosts SoundHound's market potential.

Expansion into quick-service restaurants highlights new revenue streams for SoundHound.

Recognition in healthcare AI suggests opportunities in the healthcare sector.

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