Sr Software Engineer (Fullstack- Java)
NavaSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Automotive, Restaurants, Retail, Finance, Insurance, HealthcareIndustries
Requirements
- Proficiency in troubleshooting Java-based applications, including experience with JVM optimization, garbage collection tuning, and interpreting Java exceptions or memory errors
- Proficiency in troubleshooting database issues (MySQL/Cassandra)
- Experience with network troubleshooting
- Experience with high availability systems
- Knowledge of voice processing and VoIP technologies
- Familiarity with Linux environment
- Experience with Kubernetes based application deployment and troubleshooting
Responsibilities
- Address escalated issues from Level 1 support
- Use advanced troubleshooting skills to diagnose issues with java applications, database, network connection, high availability, voice services, application performance, and connectivity
- Investigate deeper technical issues specific to the Java runtime and Linux environment, including JVM tuning, memory management, thread analysis, and file permissions
- Resolve complex issues related to application service failures, dependencies, and configuration settings
- Knowledge of working on Kubernetes based application deployment and troubleshooting
- Diagnose and resolve issues related to voice quality, latency, jitter, packet loss, SIP protocol errors, and connectivity within VoIP and telephony applications. Utilize voice network knowledge to address audio-related problems, including codec mismatches and session setup failures
- Monitor the application’s performance, using tools such as Zabbix, Nagios, Prometheus, etc. and scripts to detect potential issues with CPU, memory, and network utilization that might impact voice quality or application stability. Identify trends and potential areas for optimization
- Record and manage incidents thoroughly in the ticketing system, documenting root cause analysis, troubleshooting steps, and resolutions. Ensure accurate, detailed documentation for each issue to support continuous improvement and knowledge sharing
- Recognize when issues require escalation to Level 3 or development teams, particularly for code-related issues, systemic performance bottlenecks, or deep voice protocol analysis. Provide clear, detailed handoff information for swift resolution
- Support users in setting up and optimizing configurations, such as RBAC parameters, environment variables, file permissions, and Linux service settings
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this Product Support Engineer II position remote?
Yes, this is a fully remote position.
What is the salary for the Product Support Engineer II role?
This information is not specified in the job description.
What key skills are required for this Product Support Engineer II position?
Required skills include proficiency in troubleshooting Java-based applications with JVM optimization, experience with Kubernetes for application deployment and troubleshooting, and knowledge of databases like MySQL/Cassandra, VoIP/telephony, and voice processing.
What does the work environment look like at SoundHound AI?
SoundHound AI focuses on building Voice AI products with conversational intelligence across industries like automotive, restaurants, retail, finance, insurance, and healthcare, emphasizing natural interaction through voice.
What experience makes a strong candidate for the Product Support Engineer II role?
Candidates with deeper troubleshooting expertise in Java/JVM, Linux environments, Kubernetes, databases, VoIP/telephony, and voice processing technologies, along with experience handling escalated issues and advanced analysis, will stand out.
SoundHound AI
Voice AI platform for conversational experiences
About SoundHound AI
SoundHound provides conversational intelligence solutions through its independent voice AI platform. This platform uses unique technologies called Speech-to-Meaning® and Deep Meaning Understanding® to facilitate fast and accurate voice interactions, allowing users to engage with products and services in a natural way. The company works with a wide range of clients, including well-known brands like Hyundai, Mercedes-Benz, and Netflix, by licensing its voice AI technology. This approach generates revenue through long-term contracts and usage-based fees. SoundHound stands out from competitors by focusing on delivering high-quality conversational experiences across various industries, including automotive and consumer electronics, where advanced voice AI capabilities are increasingly important.
Santa Clara, CaliforniaHeadquarters
2005Year Founded
$317.1MTotal Funding
IPOCompany Stage
Automotive & Transportation, AI & Machine LearningIndustries
201-500Employees
Benefits
Health Insurance
Paid Vacation
Paid Sick Leave
Hybrid Work Options
Company Equity
Performance Bonus
Risks
Competition from tech giants like Google and Amazon threatens SoundHound's market share.
Rapid AI advancements could render SoundHound's technologies obsolete without innovation.
Economic downturns may reduce business spending on AI technologies, affecting revenue.
Differentiation
SoundHound's Speech-to-Meaning technology ensures high-speed, accurate voice interactions.
Partnerships with brands like Hyundai and Mercedes-Benz enhance SoundHound's market credibility.
SoundHound's open developer platform allows for customizable AI voice solutions.
Upsides
Growing demand for voice AI in automotive boosts SoundHound's market potential.
Expansion into quick-service restaurants highlights new revenue streams for SoundHound.
Recognition in healthcare AI suggests opportunities in the healthcare sector.
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