Product Support Engineer (1pm - 10pm) at Proofpoint

Belfast, Northern Ireland, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

CybersecurityIndustries

Requirements

Experience in a technical support/helpdesk environment
Passionate about engaging with customers
Understanding of email administration and security (preferred, but broader customer-facing technical experience considered)
Ability to work 1pm to 10pm shift from Monday to Friday (hours may vary based on customer demand and business need)

Responsibilities

Provide support to administrators and enterprise-level partners during 1pm to 10pm hours
Provide troubleshooting and technical support for complex technical issues, communicating with customers via phone, web-based tools, and email
Manage product escalations and act as a liaison between customers and various levels of tiered support
Advise customers on proper product use and address specific systems issues
Assist customers with consultative queries on product configuration and features
Provide guidance and mentorship to Associate level team members
Contribute to knowledgebase and support documentation

Skills

Cybersecurity

Product Support

Cloud Solutions

Email Security

Technical Support

Proofpoint

Cybersecurity solutions for email and digital communication

About Proofpoint

Proofpoint specializes in cybersecurity, focusing on protecting organizations from advanced threats and compliance risks. The company offers a range of solutions that secure email, social media, and other digital communication channels against cyber threats like phishing, malware, and ransomware. Its products work by utilizing advanced technologies, including machine learning and artificial intelligence, to detect and respond to threats in real-time. Proofpoint differentiates itself from competitors by providing user-friendly solutions that easily integrate into existing IT systems, along with subscription-based services that allow clients to select service tiers tailored to their needs. The company's goal is to enhance the cybersecurity defenses of various organizations, from large enterprises to small businesses, ensuring their digital communications remain secure.

Sunnyvale, CaliforniaHeadquarters

2002Year Founded

$55.4MTotal Funding

IPOCompany Stage

Cybersecurity, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health, dental, & vision

Employer-paid life, disability & employee assistance programs

Unlimited PTO

401K match

Remote work option

Risks

Integration challenges with Tessian and Illusive could disrupt operations.

Regulatory scrutiny may delay acquisition closings, affecting strategic plans.

Reliance on AI poses risks if technologies fail to adapt to new threats.

Differentiation

Proofpoint leverages AI and machine learning for real-time threat detection.

The company offers a comprehensive suite of cybersecurity solutions for digital communication.

Proofpoint's subscription-based model ensures recurring revenue and flexible service tiers.

Upsides

Acquisitions of Tessian and Illusive enhance AI-driven threat protection capabilities.

Growing demand for ITDR solutions boosts Proofpoint's market position.

Increased focus on AI-driven email security solutions aligns with industry trends.

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