Product Support at Global Payments

Budapest, Hungary

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, Fintech, Financial ServicesIndustries

Requirements

Proactive, structured, and detail-oriented approach
Strong analytical and problem-solving skills
Ability to work effectively in a team-oriented environment
Solid knowledge of IT tools and applications: Microsoft Office, Google Workspace, JIRA
English proficiency at minimum B2 level (both written and spoken)
Hungarian native

Responsibilities

Provide support and administration for Value Added Services
Collaborate closely with 1st level support to resolve incidents
Work with the product team to analyze, prioritize, and address escalated issues
Coordinate with other departments as needed to ensure timely incident resolution
Support the implementation of new functionalities, including active participation in internal testing
Maintain regular communication with stakeholders in English (daily working language)
Contribute to product management processes through feedback and collaboration

Skills

Key technologies and capabilities for this role

JIRAMicrosoft OfficeGoogle WorkspaceIncident ManagementProblem SolvingAnalytical SkillsStakeholder CommunicationProduct Testing

Questions & Answers

Common questions about this position

What is the location for this Product Support Specialist role?

The role is based in Hungary and requires Hungarian native proficiency.

What skills are required for the Product Support Specialist position?

Candidates need a proactive, structured, and detail-oriented approach, strong analytical and problem-solving skills, ability to work in a team, solid knowledge of IT tools like Microsoft Office, Google Workspace, JIRA, and English B2 proficiency.

What does the company culture look like at Global Payments?

The company offers a collaborative and supportive work culture in an international environment with a diverse team.

What benefits or opportunities does Global Payments offer?

They provide professional development and growth opportunities, direct involvement in innovative solutions, and work in an international environment.

What makes a strong candidate for this role?

A strong candidate is proactive, structured, detail-oriented, with strong analytical skills, team collaboration ability, IT tool proficiency, and B2 English plus native Hungarian.