Product Specialist - Indices & ETF’s at S&P Global

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Asset ManagementIndustries

Requirements

Able to self-organize, schedule, and prioritize effectively
Manage tasks and meet tight deadlines
Basic proficiency in Microsoft Office programs
Strong oral and written communication skills
Interest in working with software systems and technology
Adept at building and maintaining relationships with external clients and with colleagues at all levels
Positive attitude, self-motivated, and proactive
Indefinite right to work in the United States
(Preferred) Familiarity with indices or ETFs
(Preferred) Experience with client facing responsibilities
(Preferred) Prior use of Salesforce or similar client support tools

Responsibilities

Develop deep knowledge of EBS products and systems to support clients and ensure business applications run smoothly
Work in a fast-paced environment to prioritize and resolve client requests
Collaborate with internal groups such as product management, operations, technology, and sales to resolve problems or deliver product enhancements
Build strong relationships with customers in top-tier financial institutions on the buy-side and sell-side to improve their end-user experience
Manage incoming customer requests using internal systems and processes
Understand customer needs and work with internal product, technical, and operations teams to deliver solutions
Troubleshoot customer application UI and backend databases against various application systems errors, providing customer feedback and progress visibility
Manage communication and relationships between clients and the business
Partner with internal stakeholders to deliver enhancements aimed at retaining existing customers or delivering new revenue opportunities
Work alongside colleagues in major financial hubs around the world including London, Hong Kong, and New Delhi

Skills

Key technologies and capabilities for this role

ETFsIndicesBenchmarkingProduct SupportCustomer Relationship ManagementTroubleshootingUIBackend DatabasesFinancial Applications

Questions & Answers

Common questions about this position

What is the salary range for this Product Specialist role?

The anticipated base salary range is $43,740.00 to $75,258.75, with final salary based on geographic location, experience, skill set, training, licenses, and certifications. The role is also eligible for an annual incentive plan.

What benefits are offered for this position?

This role is eligible to receive additional S&P Global benefits, and US candidates can find more information via the provided benefits link.

Is this role remote or does it require office work?

This information is not specified in the job description.

What key skills are required for this position?

Candidates must be able to self-organize, schedule, and prioritize effectively. The role also requires developing deep knowledge of EBS products and systems, troubleshooting application errors, and managing client relationships.

What is the team structure like for this role?

The team consists of subject matter experts in the EBS Product Service team, collaborating with product management, operations, technology, sales, and colleagues in financial hubs like London, Hong Kong, and New Delhi.

S&P Global

Provides financial information and analytics services

About S&P Global

S&P Global provides financial information and analytics to a wide range of clients, including investors, corporations, and governments. The company offers services such as credit ratings, market intelligence, and indices, which help clients understand and navigate the global financial market. S&P Global's products work by utilizing advanced data analytics and research to deliver insights that assist clients in making informed decisions and managing risks. Unlike many competitors, S&P Global has a diverse range of divisions, including S&P Global Ratings and S&P Dow Jones Indices, which allows it to cater to various financial needs. The company's goal is to support clients in driving growth while also committing to corporate responsibility and positive societal impact.

New York City, New YorkHeadquarters

1917Year Founded

IPOCompany Stage

Data & Analytics, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Professional Development Budget

401(k) Company Match

Family Planning Benefits

Employee Discounts

Risks

Integration challenges with new acquisitions like ProntoNLP may cause operational issues.

Increased competition from AI-driven platforms like Brooklyn Investment Group.

Dependence on volatile credit ratings market could impact revenue stability.

Differentiation

S&P Global integrates advanced AI tools for superior financial analytics capabilities.

The company offers comprehensive ESG solutions, meeting growing sustainability demands.

S&P Global's diverse divisions provide a wide range of financial services globally.

Upsides

Acquisition of ProntoNLP boosts data analytics and sentiment scoring capabilities.

Rising demand for ESG data enhances S&P Global's market position.

Expansion into India strengthens S&P Global's research and insights offerings.

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