Manager, Product Operations
RoFull Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Candidates should have at least 1 year of experience in B2C Tech, Consulting, or a fast-paced startup environment. Strong project management skills and the ability to effectively align internal and external stakeholders are required. Analytical experience is necessary, along with the ability to diagnose and prioritize product issues in a fast-paced environment. Candidates must demonstrate the ability to conduct user interviews, gather feedback, and drive customer-focused improvements. The ability to maintain documentation and drive process improvements for long-term operational success is essential, as is strategic thinking and the ability to communicate long-term product strategy.
The Product Operations Associate will partner with internal stakeholders to ensure products have the necessary operational support from inception to long-term maintenance. They will identify, diagnose, and address user issues, coordinating closely with stakeholders such as PMs and the Fraud team to ensure action is taken. The role involves conducting and owning customer interviews, gathering feedback on features, and ensuring product support needs are accurately assessed and fulfilled. Additionally, they will drive policy changes, maintain product changelogs, and determine long-term risk factors. The associate will manage post-launch operations, including follow-ups, compliance tracking, and metrics monitoring to ensure product stability and success.
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