Kikoff

Product Ops Associate

San Francisco, California, United States

$100,000 – $160,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, ConsultingIndustries

Requirements

Candidates should have at least 1 year of experience in B2C Tech, Consulting, or a fast-paced startup environment. Strong project management skills and the ability to effectively align internal and external stakeholders are required. Analytical experience is necessary, along with the ability to diagnose and prioritize product issues in a fast-paced environment. Candidates must demonstrate the ability to conduct user interviews, gather feedback, and drive customer-focused improvements. The ability to maintain documentation and drive process improvements for long-term operational success is essential, as is strategic thinking and the ability to communicate long-term product strategy.

Responsibilities

The Product Operations Associate will partner with internal stakeholders to ensure products have the necessary operational support from inception to long-term maintenance. They will identify, diagnose, and address user issues, coordinating closely with stakeholders such as PMs and the Fraud team to ensure action is taken. The role involves conducting and owning customer interviews, gathering feedback on features, and ensuring product support needs are accurately assessed and fulfilled. Additionally, they will drive policy changes, maintain product changelogs, and determine long-term risk factors. The associate will manage post-launch operations, including follow-ups, compliance tracking, and metrics monitoring to ensure product stability and success.

Skills

Project Management
Analytical Skills
User Interviews
Stakeholder Management
Process Improvement
Documentation
Risk Assessment

Kikoff

Credit building services for individuals

About Kikoff

Kikoff helps individuals, especially those with low or no credit, build a positive payment history and improve their credit scores. Its services are user-friendly and do not require credit checks, making them accessible to a wide range of clients. Kikoff offers tools for credit management, including easy disputing, rent reporting, and credit monitoring reports, along with an optional Autopay feature. The company's goal is to empower users to take control of their credit journey and achieve significant improvements in their credit scores.

San Francisco, CaliforniaHeadquarters
2019Year Founded
$41.3MTotal Funding
SERIES_BCompany Stage
Fintech, Financial ServicesIndustries
51-200Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Stock Options
Unlimited Paid Time Off

Risks

Increased competition from new fintech startups could dilute market share.
Regulatory scrutiny may lead to increased compliance costs for Kikoff.
Economic downturns could decrease consumer spending, impacting revenue.

Differentiation

Kikoff offers credit building without credit checks, making it accessible to many.
The platform provides easy disputing and rent reporting to enhance credit scores.
Kikoff's Autopay feature ensures clients never miss a due date.

Upsides

Kikoff recognized as a top credit builder app in 2024.
AI-driven tools can enhance user experience with personalized strategies.
Partnerships with educational platforms can attract younger demographics.

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