Responsibilities

The Product Operations Specialist will create and configure virtual training products in Salesforce and the OnCourse Direct LMS, ensuring accurate product details and consistent information across platforms; partner with cross-functional teams to validate training requirements and compliance standards; coordinate pre-event activities such as setting up Zoom webinars and gathering speaker materials; manage branding and content for training materials, including editing PowerPoint decks; produce OnDemand products from completed webinars, ensuring timely upload and accurate configuration; monitor product listings and user experience for accuracy and technical performance, proactively identifying and resolving issues; and contribute to process optimization and innovation by identifying opportunities to improve efficiency and automate tasks, documenting workflows, and staying current with emerging technologies.