Product Operations Manager at FreshBooks

Chennai, Tamil Nadu, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, SaaS, Customer Experience, Employee ExperienceIndustries

Requirements

6–8 years of experience in program management, product operations, or go-to-market roles in a tech or SaaS environment
Proven track record managing complex, cross-functional programs with multiple stakeholders
Strong project management skills; experience with tools like Smartsheet, Jira, or equivalents
Excellent communication, collaboration, and stakeholder management capabilities
Familiarity with Agile development, go-to-market readiness, and product lifecycle management
Bachelor’s degree in Business, Engineering, Marketing, or related field (MBA is a plus)

Responsibilities

Manage end-to-end planning and execution of NPI (New Product Introduction) programs from concept through launch and early adoption
Create and maintain detailed project plans, timelines, risks, dependencies, and milestones
Drive alignment across Product, Engineering, IT, Finance, Marketing, Sales, Enablement, and Support to ensure launch readiness
Facilitate stakeholder meetings, launch reviews, and go/no-go checkpoints for timely decision-making
Coordinate development of GTM assets, sales enablement content, internal training, and support documentation
Partner with Product Marketing and Enablement teams to deliver launch messaging, demos, and rollout plans
Monitor execution progress, provide clear status updates, and escalate risks to leadership
Collaborate with Support and Customer Success to prepare internal teams for customer inquiries and smooth adoption
Identify inefficiencies and implement process improvements to enhance launch efficiency and cross-team coordination

Skills

Key technologies and capabilities for this role

Program ManagementProduct LaunchesCross-Functional AlignmentGo-to-MarketNPIStakeholder ManagementOperational Rigor

Questions & Answers

Common questions about this position

Is this role remote or on-site?

This is an on-site position.

What is the salary range for the Product Operations Manager role?

This information is not specified in the job description.

What key skills are required for this position?

The role requires strong program management expertise, operational rigor, a deep understanding of go-to-market workflows, and the ability to drive cross-functional alignment and process improvements.

What is the company culture like at Freshworks?

Freshworks emphasizes a people-first approach to AI, building uncomplicated service software for exceptional customer and employee experiences, with a fresh vision focused on real impact and global collaboration among over 4,500 employees.

What makes a strong candidate for this Product Operations Manager role?

A proactive and detail-oriented mid-career professional with experience leading cross-functional launches, managing programs end-to-end, and driving alignment across multiple stakeholder groups stands out.

FreshBooks

Cloud-based accounting software for businesses

About FreshBooks

FreshBooks provides cloud-based accounting software aimed at simplifying financial management for small to medium-sized businesses and self-employed professionals. The software allows users to efficiently track expenses, time, and invoices, making it accessible even for those without accounting experience. Users subscribe to the service with various pricing tiers, and they can take advantage of a 30-day money-back guarantee and an 80% discount for the first four months. FreshBooks stands out from competitors by offering a user-friendly interface and mobile accessibility, enabling users to manage their finances on the go. The company's goal is to help business owners and accountants streamline their financial processes, improve organization, and enhance client relationships.

Toronto, CanadaHeadquarters

2003Year Founded

$149.6MTotal Funding

DEBTCompany Stage

Consumer Software, FintechIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

401(k) Company Match

Stock Options

Unlimited Paid Time Off

Parental Leave

Home Office Stipend

Professional Development Budget

Risks

Increased competition from market leaders may impact FreshBooks' market share.

Dependency on Stripe's technology could pose risks if Stripe faces issues.

Economic downturns may threaten FreshBooks' subscription-based revenue model.

Differentiation

FreshBooks offers a user-friendly platform for non-accountants, simplifying financial management.

The company provides mobile-friendly solutions, catering to the rise of remote work.

FreshBooks' integration with Shopify enhances e-commerce capabilities for online businesses.

Upsides

FreshBooks' subscription model aligns with industry trends, boosting customer acquisition and retention.

The expansion of Stripe Connect features enhances FreshBooks Payments, improving payment processing.

AI-driven financial analytics tools can provide predictive insights, enhancing decision-making.

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