Product Operations Associate at Passes

Los Angeles, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Creator EconomyIndustries

Requirements

1-2 years of experience in Product Operations, Product Management or a related operations role (creator economy experience is a plus!)
Highly organized with strong attention to details, you catch edge cases and flag inconsistencies
Excellent written and verbal communication with the ability to adapt your tone for different audiences
A self starter who thrives in fast paced environment and isn’t afraid to jump into new projects and processes
Curious, collaborative, and user-obsessed, you care about what our creators and fans need and how we can serve them better

Responsibilities

Partner closely with cross functional teams to ensure the successful rollout of new product features by tracking readiness of go-to-market assets
Monitor product performance post launch and flag bugs, blockers, or adoption issues early
Maintain and improve both internal and external product documentation
Help test new features in staging and production to ensure feature functionality and usability
Assist with backlog triage, internal tooling needs, and ad hoc product tasks that help keep the team running smoothly

Skills

Key technologies and capabilities for this role

Product OperationsProduct ManagementGo-to-MarketBug TrackingProduct DocumentationFeature TestingBacklog TriageCross-Functional CollaborationStakeholder FeedbackOperational Processes

Questions & Answers

Common questions about this position

What are the perks and benefits offered for this role?

The position offers a competitive salary and equity package, health, dental, and vision insurance, 401(k) with company match, unlimited PTO, amazing in-office perks like daily lunch and events, and opportunities for professional development and career growth.

Is this position remote or does it require office presence?

This is not a remote position and requires presence in Hollywood, CA.

What experience and skills are required for the Product Operations Associate role?

Candidates need 1-2 years of experience in Product Operations, Product Management, or a related operations role, with strong organization and attention to detail, excellent written and verbal communication skills, and the ability to thrive as a self-starter in a fast-paced environment.

What is the company culture like at Passes?

Passes values curiosity, collaboration, and being user-obsessed, focusing on serving creators and fans better, while fostering an inclusive environment that celebrates diversity.

What makes a strong candidate for this Product Operations Associate position?

A strong candidate has 1-2 years in Product Operations or similar, excels in organization and catching details, communicates effectively across audiences, and is proactive and collaborative in a fast-paced setting.

Passes

Digital ticket storage and management platform

About Passes

Passes.com provides a platform for users to store and manage their digital tickets securely. Users can keep all their tickets in one location, making it easy to access and organize them. The website includes features like ticket sharing, ticket transfer, and ticket tracking, which enhance the user experience. What sets Passes.com apart from its competitors is its comprehensive suite of features that simplify ticket management and its focus on security, ensuring users' data remains protected. The goal of Passes.com is to offer a convenient service that helps users efficiently manage their tickets while generating revenue through service fees and additional features.

Miami, FloridaHeadquarters

2022Year Founded

$63.2MTotal Funding

SERIES_ACompany Stage

Consumer Software, CybersecurityIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Unlimited Paid Time Off

Professional Development Budget

Flexible Work Hours

Company Equity

Risks

Legal challenges in NIL rights could impact university partnerships' sustainability.

Expansion into new Los Angeles space may strain financial resources if growth lags.

Competition from platforms like OnlyFans and Patreon threatens Passes' market position.

Differentiation

Passes offers a unique suite of features for managing digital tickets securely.

The platform empowers creators with tools for subscription, paid DMs, and exclusive content.

Passes' partnerships with universities enhance athlete-fan engagement through NIL monetization.

Upsides

Passes' $40M Series A funding supports expansion and platform development.

Partnerships with universities like Michigan and Texas enhance brand visibility and user engagement.

The acquisition of Fanhouse strengthens Passes' position in the creator economy.

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