[Remote] Product Marketing Manager at Uniphore

California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Technology, Enterprise SoftwareIndustries

Requirements

Ability to lead and scale competitive strategy in a complex, fast-evolving Business AI landscape
Experience differentiating against hyperscalers (AWS, Azure, Google Cloud), large platform vendors (Salesforce, ServiceNow), and AI/data startups
Proficiency in using tools, including AI, to uncover competitive insights and craft content
Capability to distill complex technical differences into crisp, value-based comparisons
Thrives in dynamic environments and knows how to get things done as a high-impact individual contributor
Strong collaboration skills with product, sales, enablement, and executive teams

Responsibilities

Lead Competitive Strategy: Own and evolve cross-company competitive strategy and ensure it is embedded in messaging, GTM plays, and sales motions
Drive Differentiation: Deliver clear, compelling positioning that differentiates Uniphore at strategic (platform-level) and tactical (feature-level) levels
Create Revenue-Focused Assets: Develop content such as battlecards, competitive briefs, objection-handling guides, win/loss insights, and executive-facing talking points
Field Enablement: Train sales, solution engineers, and customer-facing teams to confidently position Uniphore against top competitors
Market Monitoring: Track and analyze announcements, launches, and market shifts across the competitive landscape to keep internal teams sharp and proactive
Product & GTM Collaboration: Provide actionable competitive insights that influence roadmap and go-to-market strategies

Skills

Key technologies and capabilities for this role

Competitive IntelligenceProduct MarketingCompetitive StrategyMarket AnalysisAI Marketing

Questions & Answers

Common questions about this position

What is the location or work arrangement for this role?

The position is located in the San Francisco Bay Area with a hybrid schedule requiring 3 days per week in the office, or fully remote within the U.S.

What salary or compensation does this role offer?

This information is not specified in the job description.

What skills are required for the Product Marketing Manager role?

The role requires expertise in competitive intelligence and strategy, ability to uncover insights using AI and other tools, crafting high-impact content, and collaborating with product, sales, enablement, and executive teams in dynamic environments.

What is the company culture like at Uniphore?

Uniphore fosters a dynamic environment focused on innovation in Business AI, emphasizing high-impact work, collaboration across teams, and using AI to drive revenue outcomes in a fast-evolving landscape.

What makes a strong candidate for this Product Marketing Manager position?

Strong candidates thrive in dynamic environments, excel at competitive strategy in the AI landscape, use AI tools to uncover insights, craft impactful content, and collaborate effectively to drive revenue wins.

Uniphore

Automates customer interactions with AI solutions

About Uniphore

Uniphore specializes in conversational AI solutions that automate and improve customer interactions. Its main products include tools for conversational automation, analytics, and virtual assistants, which help businesses enhance their customer service operations, cut costs, and boost service quality. Uniphore's technology integrates with existing customer service systems to automate routine tasks and provide real-time insights into customer interactions, making it easier for service agents to respond quickly and personally. Unlike many competitors, Uniphore has a strong focus on the financial services sector, serving notable clients like BNP Paribas Wealth Management and PNB MetLife. The company's goal is to empower businesses to leverage AI for better customer engagement and operational efficiency, generating revenue through a subscription model that allows clients to scale their usage as needed.

Palo Alto, CaliforniaHeadquarters

2008Year Founded

$592.1MTotal Funding

SERIES_ECompany Stage

Data & Analytics, AI & Machine Learning, Financial ServicesIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Paid Holidays

Stock Options

Risks

Integration challenges from acquisitions may disrupt existing operations and client services.

Over-reliance on new technologies like X-Stream may lead to technical failures.

Expansion into emotional AI may face ethical and privacy concerns, impacting reputation.

Differentiation

Uniphore integrates emotional AI to enhance customer interactions with emotional cues.

The company offers a Zero Data AI Cloud for secure, efficient data processing.

Uniphore's X-Stream platform accelerates RAG app development with unified knowledge architecture.

Upsides

Acquisitions of ActionIQ and Infoworks expand Uniphore's AI-powered offerings significantly.

Generative AI in U-Analyze provides deeper insights from text, voice, and video interactions.

Recognition on Deloitte Technology Fast 500 highlights Uniphore's rapid growth and innovation.

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