Product Manager, Specialist (CX Design) at Vanguard

Malvern, Pennsylvania, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred
8 or more years’ work experience, including 3+ years of leading large cross-functional/cross-regional teams on major organizational projects
Strong stakeholder management experience
Demonstrated ability to achieve results while working in a cross-functional environment
Demonstrated experience with facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
Demonstrated experience implementing and executing agile principles with strong digital and technical skills
Demonstrated experience and deep understanding of user experience best practices
Experience with Design Systems is strongly preferred

Responsibilities

Lead the web channel by owning the strategic vision and roadmap, with a deep understanding of the underlying product(s) and associated business areas
Manage an agile team passionate about enhancing the features and capabilities of a robust design system
Prioritize the team’s work to meet key business goals and deliverable dates
Lead a centralized team that services numerous stakeholders across Vanguard; proactively promote and evangelize the design system and its benefits; foster the health of a contribution model
Write and deliver business requirements through user stories to the dev team
Ensure quality software and experiences are delivered
Ensure web experience and infrastructure is continuously modernized and that the latest tools and capabilities are available
Challenge the business to drive for innovative solutions; “think out of the box,” and ensure best-in-class solution designs; embrace and drive experimentation to measure and implement integrated and proven solutions
Create, maintain, and employ various qualitative and quantitative analysis techniques to improve the user experience continually
Work with the team to continually optimize the efficiency of agile implementation and delivery

Skills

Product Management

Design Systems

Agile

User Stories

Roadmap Planning

Stakeholder Management

Digital Transformation

Web Development

Mobile Experiences

Qualitative Analysis

Quantitative Analysis

Experimentation

Vanguard

Client-owned investment management firm offering low-cost funds

About Vanguard

Vanguard provides financial services with a focus on investment management. The company offers a variety of products, including mutual funds, exchange-traded funds (ETFs), individual retirement accounts (IRAs), and 401k rollovers, aimed at individual investors, financial advisors, and institutions. Vanguard's unique ownership structure means it is owned by its funds, which are in turn owned by the clients, allowing it to prioritize the needs of its investors over external shareholders. This model enables Vanguard to offer low-cost investment options, as it primarily earns revenue through management fees that are generally lower than industry standards. Additionally, Vanguard provides personalized investment advisory services, charging fees based on the assets managed. The company's goal is to help clients grow their wealth and achieve their financial objectives through effective investment strategies, while maintaining a competitive performance track record.

Kline Township, PennsylvaniaHeadquarters

1975Year Founded

SECONDARYCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Best-in-class medical, dental & vision coverage

Onsite health clinic & fitness center

Health Smart Rewards program

Vanguard Retirement Savings Plan

Education Benefits

PTO

Family Planning Benefist

Parental leave

Personal development opportunities

Volunteer Time Off

Risks

Competition from AI-driven platforms like Writer challenges Vanguard's traditional advisory services.

Vanguard's stake in Steelcase exposes it to the volatile furniture market.

New active bond ETFs may struggle in a low-yield environment with increasing competition.

Differentiation

Vanguard is client-owned, aligning its interests with investors, unlike traditional firms.

The firm offers low-cost investment products, making it attractive to cost-conscious investors.

Vanguard's ownership structure allows it to focus on long-term investor value.

Upsides

Vanguard's new active bond ETFs offer diversified, low-cost fixed income options.

The acquisition of Steelcase shares diversifies Vanguard's portfolio into the furniture industry.

Launching the International Dividend Growth Fund appeals to investors seeking sustainable dividend growth.

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