Product Owner/Workstream Coach Delivery Team – IT Operations

Employment Type: Full time

Position Overview

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

In this role, you will lead the product strategy, execution, delivery, and optimization of the delivery team. You will collaborate across functions to deliver reliable, secure, and user-centric experiences that support internal departments including Engineering, Product, Finance, HR, and Legal, etc. This role also requires close collaboration with other IT delivery teams to ensure that platform enhancements, service improvements, and user needs are translated into actionable roadmaps and delivered with excellence. You will champion a product-driven approach for internal IT, focusing on lifecycle management, operational performance, and stakeholder satisfaction.

Responsibilities

Platform & Application Product Ownership

• Own the full lifecycle of the Delivery Team, including vision, planning, roadmap, delivery, and continuous improvement.
• Collaborate with business stakeholders to gather requirements and translate them into actionable product features.
• Prioritize user experience, scalability, reliability, and security in all decisions.
• Monitor metrics/KPIs for the respective Delivery Team.

IT Delivery Team Collaboration

• Partner with IT delivery managers and technical leads to ensure effective backlog management and sprint planning.
• Coordinate releases, enhancements, and incident resolution with cross-functional teams.
• Ensure platforms meet performance expectations and service level agreements (SLAs).
• Maintain high-quality documentation and runbook standards in collaboration with delivery teams.

Stakeholder Engagement & Enablement

• Act as the primary interface between the IT Product team and business stakeholders.
• Conduct enablement sessions and drive platform adoption across business units.
• Gather feedback continuously and integrate it into roadmap planning and prioritization.
• Champion self-service, automation, and platform usability improvements.

Metrics, OKRs & Strategic Alignment

• Define, measure, and report KPIs that reflect platform success and user value.
• Align product outcomes with organizational OKRs and support tracking through tools like WorkBoard.
• Drive Quarterly Planning, Monthly Business Reviews (MBRs), and progress scorecards.
• Build a data-informed product culture within IT Operations.

Challenges & Opportunities

• Mindset Shift: Drive adoption of a product-driven culture within IT.
• Operational Efficiency: Streamline intake and delivery processes for faster time-to-value.
• User Experience: Enhance usability and satisfaction across tools and platforms.
• Data Transparency: Improve platform tracking, usage analytics, and decision-making.

Requirements

• 3 to 5 years of experience in technical product management, with a focus on IT platforms and internal applications.
• Mandatory Education: IIM
• Strong background in platform/application lifecycle management and stakeholder engagement.
• Proven ability to work closely with IT delivery teams in an Agile environment.
• Experience defining and tracking KPIs tied to platform performance, availability.

Company Information

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.