Senior Technical Product Manager (Work Delivery Platform), Remote
AledadeFull Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Are you a dynamic product manager with a passion for impacting small businesses? Then Jobber might be the place for you! We’re looking for a Product Manager II to be part of our Harbour Foundations team.
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.
The Harbour Foundations team is building the internal foundation for an AI-powered customer journey at Jobber. This team’s mission is to create scalable, intelligent systems that give GTM teams clear, actionable visibility into every AI-driven interaction — enabling more personalized, efficient, and proactive support across the entire customer lifecycle.
As our AI footprint grows across Sales, Success, Support, and Onboarding, Harbour serves as the connective tissue that unifies these interactions, eliminates context gaps, and brings clarity to complex customer journeys. By centralizing fragmented tools and surfacing real-time insight into conversations, sentiment, and customer intent, the Harbour team is redefining how we observe, influence, and improve our AI-human hybrid workflows.
Reporting to the Director, Product Management - Growth, the Product Manager II will lead key initiatives within Jobber’s AI-powered internal GTM platform — Harbour. You will play a critical role in shaping how Jobber supports and scales AI-driven customer interactions by building internal tools that give GTM teams visibility, context, and control. Working closely with Engineering, Design, and GTM stakeholders across Success, Support, Sales, Onboarding, and Marketing you will own the roadmap and execution of features that surface key AI insights, unify customer touchpoints, and lay the groundwork for a scalable, role-optimized internal experience.
The Product Manager II will:
To be successful, you should have:
SaaS platform for home service management
Jobber provides software solutions tailored for home service businesses, helping them manage operations like quoting, scheduling, invoicing, and payment collection. The platform operates on a subscription model, allowing small to medium-sized businesses in industries such as cleaning, landscaping, plumbing, and HVAC to access its features for a recurring fee. Jobber simplifies the management process, making it easier for businesses to serve their customers. It includes a mobile app and offers unlimited one-on-one support, along with resources like salary reports to assist in hiring. Jobber's goal is to enhance the efficiency and effectiveness of home service businesses.