Product Manager (Gateways) at Global Payments

Kowloon, Hong Kong SAR, Hong Kong SAR

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, Fintech, CommerceIndustries

Requirements

Experience in payments technology, gateways, or commerce platforms
Ability to manage vendor relationships and performance (SLAs, escalations, QBRs)
Skills in contract negotiation, commercial terms, pricing models, and incentives
Knowledge of monitoring metrics like approval rates, decline rates, latency, and payment routing
Expertise in product roadmap definition, integration strategy, and feature adoption (e.g., tokenisation, fraud tools, alternative payment methods)
Capability to translate partner capabilities into customer-facing features and internal efficiencies
Experience working cross-functionally with product, scheme leads, technology, finance, legal, and sales teams
Understanding of industry developments, scheme mandates, and partner roadmaps

Responsibilities

Serve as vendor relationship owner and primary point of contact for third-party payment gateways
Own vendor performance reviews, SLAs, escalations, and roadmap alignment
Conduct regular business reviews (QBRs) to track KPIs, feature rollout, and compliance
Build processes to monitor approval rates, decline rates, latency, and payment routing performance
Partner with scheme lead roles and finance to negotiate commercial terms, pricing models, and incentives with payment partners
Ensure contract terms reflect operational and technical requirements (e.g., uptime SLAs, dispute handling)
Define roadmap and requirements for gateway integrations and payment partner feature adoption
Translate partner capabilities into customer-facing features or internal efficiencies
Work with sales team as subject matter expert to onboard customers to new features
Translate partner roadmaps, API enhancements, and industry developments into internal product requirements and opportunities
Proactively identify and advocate for product enhancements based on partner capabilities or industry shifts (e.g., launching click-to-pay)
Flag partner limitations (e.g., sunset activity) that may impact existing features or expansion plans
Work with product, scheme leads, and finance teams to factor gateway pricing models and contract terms into pricing models and business cases

Skills

Key technologies and capabilities for this role

Product ManagementPayment GatewaysThird-Party IntegrationsPerformance OptimizationMerchant ServicesCloud-NativePOS SystemsPayment ProcessingAPI Integrations

Questions & Answers

Common questions about this position

What is the employment type for this Product Manager role?

The position is full-time.

Is this Product Manager position remote or does it require office work?

This information is not specified in the job description.

What are the main responsibilities for the Product Manager (Gateways) role?

The role involves owning vendor relationships as the primary point of contact for third-party payment gateways, managing performance reviews, SLAs, and QBRs; handling contract and commercial management including monitoring metrics and negotiating terms; and owning product features and integrations.

What is the company culture like at Global Payments?

Global Payments has a dynamic team driven by passion for success, focused on delivering best-in-class payment technology, innovation, and seamless customer experiences in a collaborative environment working with product, technology, finance, and legal teams.

What makes a strong candidate for the Product Manager (Gateways) role?

Strong candidates should have experience in vendor management, payment gateway operations, contract negotiation, performance monitoring, and cross-functional collaboration to own strategic relationships and drive optimizations in the payments ecosystem.