Product Manager (Gateways) at Global Payments

Kowloon, Hong Kong SAR, Hong Kong SAR

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, Fintech, CommerceIndustries

Experience in payments technology, gateways, or commerce platforms
Ability to manage vendor relationships and performance (SLAs, escalations, QBRs)
Skills in contract negotiation, commercial terms, pricing models, and incentives
Knowledge of monitoring metrics like approval rates, decline rates, latency, and payment routing
Expertise in product roadmap definition, integration strategy, and feature adoption (e.g., tokenisation, fraud tools, alternative payment methods)
Capability to translate partner capabilities into customer-facing features and internal efficiencies
Experience working cross-functionally with product, scheme leads, technology, finance, legal, and sales teams
Understanding of industry developments, scheme mandates, and partner roadmaps

Serve as vendor relationship owner and primary point of contact for third-party payment gateways
Own vendor performance reviews, SLAs, escalations, and roadmap alignment
Conduct regular business reviews (QBRs) to track KPIs, feature rollout, and compliance
Build processes to monitor approval rates, decline rates, latency, and payment routing performance
Partner with scheme lead roles and finance to negotiate commercial terms, pricing models, and incentives with payment partners
Ensure contract terms reflect operational and technical requirements (e.g., uptime SLAs, dispute handling)
Define roadmap and requirements for gateway integrations and payment partner feature adoption
Translate partner capabilities into customer-facing features or internal efficiencies
Work with sales team as subject matter expert to onboard customers to new features
Translate partner roadmaps, API enhancements, and industry developments into internal product requirements and opportunities
Proactively identify and advocate for product enhancements based on partner capabilities or industry shifts (e.g., launching click-to-pay)
Flag partner limitations (e.g., sunset activity) that may impact existing features or expansion plans
Work with product, scheme leads, and finance teams to factor gateway pricing models and contract terms into pricing models and business cases