Product Manager, Firefox Product Health

Position Overview

• Location Type: [Not Specified]
• Job Type: [Not Specified]
• Salary: [Not Specified]

To learn the Hiring Ranges for this position, please select your location from the Apply Now dropdown menu. To learn more about our Hiring Range System, please click this link.

Mozilla Corporation is seeking an outstanding horizontal product manager for the Firefox Product Management team. The role focuses on ensuring Firefox delivers a fast, stable, and private browsing experience across all platforms. This position is responsible for monitoring and improving the overall health and quality of Firefox, working at the intersection of data and user-centric metrics.

About Mozilla

Mozilla Corporation is a non-profit-backed technology company dedicated to shaping the internet for the better. With brands like Firefox, a privacy-minded web browser, Mozilla serves over 225 million users monthly. The company focuses on diverse areas including AI, social media, and security, all while adhering to its core mission of making the internet better for people. Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation, meaning its focus is on its mission rather than shareholder interests.

Responsibilities

• Identify and establish metrics to gauge the reliability, performance, and user-perceived health of Firefox (e.g., crash rates, page load times, user retention).
• Regularly report on product health, informing senior leaders and creating actionable insights for engineering and product teams.
• Collaborate with user research and customer support teams to understand user problems, identify trends, gaps, and opportunities in product health through data analysis, and advocate for fixes or improvements.
• Partner with engineering and design teams to prioritize and address issues impacting performance, reliability, compatibility, and other areas of product health.
• Build and share reports and dashboards that communicate product health to the rest of the company, motivating change in products and business.
• Ensure that product updates meet high standards of stability and user satisfaction.

Requirements

• Product Management experience related to data and data analysis, especially as it relates to product quality.
• Strong SQL skills with a proven record of writing complex SQL queries.
• Advanced visualization and modeling skills.
• Capacity to grasp complexity quickly and focus on key issues with minimal direction.
• Strong ability to integrate data, insights, and customer understanding to clarify project goals and strategy, drive execution, and inform delivery processes.
• Demonstrated attention to detail, resourcefulness, adaptability, creativity, and results orientation with high energy and a positive outlook.
• Excellent planning and project management skills; demonstrated ability to drive roadmaps, effectively managing priorities to meet requirements and deadlines while working on different projects simultaneously.
• Superb written and verbal communication.
• Solid understanding of technical architecture and data infrastructure principles.

What You'll Get

• Generous performance-based bonus plans.
• Rich medical, dental, and vision coverage.
• Generous retirement contributions.