[Remote] Product Manager - Customer Lifecycle (Product Journeys) at Kraken

Spain

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, UtilitiesIndustries

Requirements

Passion for customers: Care deeply about delivering exceptional experiences to end users and driven to make a positive impact on their lives. Excellent customer interviews/experiments skills
Be data-informed: Able to draw on complex reports to make better informed decisions for products. Skills with a data analytics language would be a big plus
Communication excellence and team player: Natural communicator, able to collaborate effectively with technical and non-technical teams

Responsibilities

Collaborate with cross-functional teams: Gather requirements and translate them into tasks for developers, ensuring smooth collaboration with designers, developers, and stakeholder teams
Help the team achieve business impact: Discover outcomes and opportunities the team can influence; translate them into a data-driven prioritization process
Manage and prioritise needs: Work closely with stakeholders and developers to align requirements with the team’s broader strategy. Scope out new features, plan iterations, and drive product development that maximises customer value
Drive innovation: Think strategically about client-facing tools, helping empower users through self-service features and continuously improving their experience
Own the process: From gathering feedback to reporting on project progress, be responsible for the full product lifecycle, driving high-impact initiatives that support the mission
Adapt and solve problems: In a fast-paced environment, make quick decisions, recognizing what needs attention now and what can wait, while ensuring long-term success

Skills

Key technologies and capabilities for this role

Product ManagementAICRMCustomer Information SystemsBillingMeter Data Management

Questions & Answers

Common questions about this position

What is the team structure for the Product Journeys team?

The team currently consists of 5 developers, a tech lead, and an interim PM, spread between European and Japanese timezones.

Is this a remote position, or is there a required location?

This information is not specified in the job description.

What salary or compensation is offered for this Product Manager role?

This information is not specified in the job description.

What key responsibilities will the Product Manager handle?

The role involves collaborating with cross-functional teams to gather requirements and translate them into tasks, helping the team achieve business impact through data-driven prioritization, managing and prioritizing needs with stakeholders and developers, and driving innovation in client-facing tools.

What makes a strong candidate for this Product Manager position?

A hands-on Product Manager with experience tackling complex challenges, gathering requirements, prioritizing data-driven opportunities, and driving innovation in customer experiences would be ideal.

Kraken

Cryptocurrency exchange for buying and trading

About Kraken

Kraken is a cryptocurrency exchange platform that allows users to buy, sell, and trade various digital assets. It offers features that cater to both beginners and experienced traders, making it easy to navigate the cryptocurrency market. Users can execute trades with high liquidity, which means their transactions are completed quickly. The platform charges low transaction fees, sometimes as low as 0%, helping users keep more of their profits. Kraken also provides advanced charting tools to help investors track their investments effectively. Security is a major focus, with multiple protective measures in place to keep user assets safe. The platform supports 70 different asset pairs and is continuously expanding its offerings. Additionally, Kraken offers 24/7 global support to assist users with any questions or issues.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$108.5MTotal Funding

SERIES_CCompany Stage

Crypto & Web3, Financial ServicesIndustries

501-1,000Employees

Benefits

Competitive salary and equity plan

401k contribution plan

Vacation & Generous PTO

Paid Tranings

Risks

Increased competition from Binance and Coinbase could impact Kraken's market share.

Regulatory scrutiny in the EU may raise Kraken's compliance costs.

The volatility of cryptocurrency prices can affect Kraken's revenue from transaction fees.

Differentiation

Kraken offers both spot and futures trading for over 40 digital assets.

The platform provides advanced charting tools for professional traders and technical analysts.

Kraken's 24/7 global support ensures assistance for users at any time.

Upsides

Kraken's acquisition of Staked enhances its staking services for consumers and institutions.

Sponsorship deals with major soccer clubs boost Kraken's visibility and brand recognition.

The rise of crypto derivatives attracts advanced traders to Kraken's sophisticated tools.

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