Lead Product Manager
Fieldguide- Full Time
- Senior (5 to 8 years)
Candidates should possess at least 5 years of experience in SaaS Product Management, with a preference for experience in the telecom or VoIP industry. They should have a proven track record of successfully shipping 0-to-1 products within fast-paced environments, demonstrating strong strategic thinking, excellent communication skills, and a customer-first mindset.
The Product Manager will co-lead the end-to-end development of Tekmetric Phones, from early discovery through MVP launch, scaling, and iteration, identifying and collaborating with infrastructure and hardware partners, conducting customer research to understand shop communication workflows, working cross-functionally with engineering, design, support, and GTM teams, defining and tracking success metrics, continuously gathering and analyzing customer feedback, and building and maintaining Opportunity Solution Trees to prioritize work aligned with business outcomes.
Cloud-based software for auto repair shops
Tekmetric provides software solutions specifically designed for auto repair shops in the United States and Canada. Its main product is a cloud-based Shop Management System (SMS) that helps over 3,000 auto repair shops improve their operations. The software includes features like automated reports, digital vehicle inspections with photos and videos, and trend tracking, which assist shop owners in making informed decisions and enhancing customer trust. Tekmetric differentiates itself from competitors by offering a subscription-based pricing model that charges a flat monthly fee based on the number of shops, making it accessible for businesses of all sizes. The company's goal is to facilitate the transition from paper-based systems to digital solutions, ultimately improving operational efficiency and customer satisfaction in the auto repair industry.