Product Engagement Manager at Tines

Dublin, County Dublin, Ireland

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Automation, SecurityIndustries

Requirements

Ideally, built workflows in Tines before, or in a similar automation/orchestration platform, and understand deeply how users of various technical abilities get value from Tines
5 years experience working in a software company in marketing, support, product, or growth teams
Capable of writing best-practice guides, intricate how-to documentation, and detailed onboarding materials that resonate with users
Being in Ireland (preferred) and available to travel to the Dublin office regularly

Responsibilities

Create and maintain help-centre content
Produce in-product help, onboarding materials, in-app messages, lifecycle emails, and video scripts
Translate technical functionality, positioning messaging, and product updates into AI-friendly, user-focused content
Build and maintain a knowledge base that avoids content decay through regular audits, optimisations, and republishing
Develop systems for content creation and reuse, experiment with different communication styles, and make decisions rooted in both empathy for the user and data-driven insights
Write prompts, training text, and structured content so AI systems can surface accurate, helpful answers
Collaborate with customer success engineers to scale their knowledge for a self-serve audience
Collaborate with AI engineers, designers, and product managers to develop a style guide for both human and AI readability
Establish reactive feedback loops where AI queries and support insights continuously inform and improve documentation quality
Partner with Sales, Success and Support teams to identify underperforming content and improve it for greater product adoption

Skills

Product Content

Help Centre Management

AI Content Optimization

Product Releases

Experimentation

Customer Feedback

Data Analysis

Customer Engagement

Tines

Automates workflows to enhance productivity

About Tines

Tines offers a platform that helps businesses automate their workflows to improve productivity. The platform allows users to streamline routine tasks, reducing repetitive work, unnecessary notifications, and information silos. It is designed to be user-friendly and can easily fit into existing business processes. Tines supports various functions such as employee lifecycle management, software development lifecycle management, ticket management, and incident alerts, among others. Unlike many competitors, Tines focuses on providing a comprehensive solution that integrates multiple aspects of business operations into one platform. The goal of Tines is to save time and enhance efficiency for teams across different industries by automating their workflows.

Dublin, IrelandHeadquarters

2018Year Founded

$142.1MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Remote Work Options

Flexible Work Hours

Company Equity

Risks

Emerging no-code platforms could threaten Tines' market share with innovative solutions.

Rapid AI integration may outpace Tines' development, risking competitive edge loss.

Economic uncertainties may reduce client spending on automation tools, impacting revenue.

Differentiation

Tines offers a no-code platform for automating security workflows, enhancing team productivity.

The platform integrates with various business processes, reducing duplicate efforts and information silos.

Tines' subscription model allows flexible pricing based on team size and business needs.

Upsides

Tines secured $50M to enhance AI integration and expand market reach in 2023.

Partnership with Criminal IP boosts platform capabilities with advanced threat intelligence.

Growing demand for no-code platforms empowers non-technical teams to automate workflows.

Land your dream remote job 3x faster with AI

Try Jobo Free