Decagon

Product Designer

San Francisco, California, United States

$160,000 – $210,000Compensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, AI & Machine LearningIndustries

Requirements

Candidates should have at least 2 years of experience designing and shipping production-level products. A strong portfolio of work and proficiency in Figma or similar design tools are required. Candidates must be passionate about creating user-friendly and visually engaging designs and willing to take ownership of projects from concept to implementation while iterating based on feedback.

Responsibilities

The Product Designer will collaborate closely with product and engineering teams to shape the user experience, design system, and overall look and feel of the platform. They will set the foundation for design at the company, influencing product design, culture, and processes as the company scales. The designer will tackle unique challenges associated with scaling and deploying AI applications.

Skills

Figma
User Experience (UX)
User Interface (UI)
Design System
Product Design
Design Ownership
Iterative Design
Visual Design
Collaboration
Product Development

Decagon

Generative AI solutions for customer support

About Decagon

Decagon.ai provides generative AI solutions designed to improve customer support and operational efficiency for various clients, from large enterprises to growing startups. Their tools automate complex data processes, helping businesses identify themes, detect anomalies, and extract valuable insights from customer interactions. The AI-powered assistance offered by Decagon.ai takes care of routine tasks and learns from human agents, which boosts productivity and enhances customer satisfaction. Unlike many competitors, Decagon.ai focuses on deeply integrating its scalable solutions with clients' internal systems, ensuring smooth automation and support. The company operates on a subscription-based model, allowing clients to access their AI tools and support services. Notable clients include Bilt, Fourthwall, and Vanta, who utilize Decagon.ai's technology for automating ticketing, supporting creators, and improving pre-sales processes.

San Francisco, CaliforniaHeadquarters
2023Year Founded
$97.3MTotal Funding
SERIES_BCompany Stage
Data & Analytics, Enterprise Software, AI & Machine LearningIndustries
51-200Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
Meal Benefits

Risks

Increased competition from AI giants like OpenAI and Google threatens Decagon's market share.
Over-reliance on key clients like Bilt and Vanta poses a potential business risk.
Rapid technological advancements could render Decagon's solutions obsolete without continuous innovation.

Differentiation

Decagon.ai offers AI solutions that enhance customer support and operational efficiency.
Their AI-powered agent assistance handles mundane tasks, improving productivity and satisfaction.
Decagon.ai's tools automate complex data processes, unlocking valuable insights from interactions.

Upsides

Increased demand for AI-driven customer support solutions enhances Decagon's market potential.
Growing interest in AI automation tools boosts Decagon's client acquisition opportunities.
Shift towards subscription-based AI services aligns with Decagon's scalable business model.

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