Product Designer

Job Description

Position Overview

Rilla is seeking a talented designer to join our early-stage team. You will be at the forefront of bringing AI to the physical world, evolving our core product and spearheading new verticals across desktop and mobile platforms. This role involves tackling ambiguous, greenfield challenges, working directly with customers from day one, and leading projects from discovery through implementation. As one of three designers, you will play a pivotal role in defining Rilla’s design culture and shaping team collaboration. We are looking for designers who are obsessive about quality, shipping speed, and impact, with aspirations to be founders or leaders in AI, especially for underserved industries.

Company Information

Rilla builds the world’s leading conversation intelligence software for offline commerce. Our platform supplies unparalleled alpha to the critical, physical businesses that constitute the backbone of our economy by recording, analyzing, and indexing conversations. Our purpose is to bring the technology of the 21st century’s most innovative companies to the rest of the economy.

Company Growth & Metrics:

• 0 → $40M in 3.5 years
• 15% Month-over-Month growth
• Net Revenue Retention above 170%
• NPS higher than the iPhone’s
• Profitability

The Role

• Evolve our core product and spearhead new verticals across desktop and mobile platforms.
• Tackle ambiguous, greenfield challenges as we expand into new workflows, users, and markets.
• Work alongside customers from day one to uncover real-world problems.
• Lead projects from discovery through feature design and implementation, with no Product Managers.
• Onboard customers to early prototypes, gather feedback, and iterate rapidly.
• Play a pivotal role in defining Rilla’s design culture and shaping team collaboration.
• Aspire to be founders or leaders in working with AI, especially for underserved industries.

What We Value

• Infinite Learner: Relentless curiosity.
• Customer Obsessive: Deep care for delighting customers and solving real pains.
• Winning Attitude: Thrives with extreme accountability, team learning, and rapid feedback.
• Extreme Empathy: Critical for understanding customers who live and work in the real world, not tech companies.
• Unafraid of Failure: Takes risks and sees failure as an opportunity to learn and grow.

What We Require

• Demonstrate deep drive and genuine passion for your craft.
• Embrace a customer-centric approach, engaging directly with users.
• Champion the quality and craftsmanship of every experience, prioritizing thoughtful design and intuitive interactions.
• Be energized by joining an early-stage team and shaping product culture.
• Thrive in a fast-paced environment with rapid product shipping for customer learning.

Nice to Have

• Experience with production-level coding in HTML, CSS, JavaScript, or front-end frameworks like React and Tailwind.
• Willingness to continue learning these technologies.

Compensation

• Estimated Salary Range: $110,000 - $230,000/year

Employment Type

• Full-Time

Location Type

• [Not Specified]

Who Should NOT Apply

Please do not join if you are not excited about:

• Building an AI product for an industry untouched by modern software.
• Constantly talking to and visiting customers in the field.
• Working ~70 hours/week in person with ambitious people in NYC.
• Attempting to build a generational company and the intensity required.
• Pushing the boundaries of traditional B2B SaaS software, instead approaching our product with the mindset of a premium consumer platform.