Procurement Specialist

About 1Password

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 165,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

Role Overview

As a Procurement Specialist, you will play a crucial role in managing and optimizing procurement processes and operations across the company. Reporting to the Senior Manager, Procurement, you will be responsible for monitoring and maintaining the efficiency of procurement workflows, ensuring compliance, tracking performance metrics, and providing essential insights to senior management. Your work will help drive better procurement outcomes through efficient system management, reporting, and stakeholder collaboration, with a specific focus on tracking purchase orders (POs), renewals, supplier performance, and more.

Location Type: Remote Employment Type: FullTime Location: Remote within Canada

What you can expect

• Oversee the monitoring of PO requests, ensuring timely updates and compliance with internal procurement processes and policies. This includes managing and troubleshooting user inquiries, as well as ensuring that all stakeholders are informed and aligned throughout the process.
• Regularly report on procurement-related key metrics (e.g., SLAs, MSAs, performance metrics, upcoming renewals, and items in queue) to stakeholders across legal, security, privacy, and other relevant departments. Proactively engage with stakeholders for upcoming renewals, ensuring no missed deadlines.
• Work closely with cross-functional teams to assist with ZIP intakes, address user inquiries, troubleshoot issues, and resolve any procurement-related concerns. Your role will ensure a smooth flow of information and efficient procurement processes.
• Monitor key performance indicators (KPIs), including cost savings, supplier performance, and purchase cycle times. Provide regular insights and detailed reports to senior management to help identify trends, opportunities for improvement, and areas of concern within the procurement process.
• Continuously seek ways to enhance procurement systems, controls, and workflows to improve efficiency and reduce bottlenecks. Collaborate with IT and other teams to implement system improvements and streamline the procurement process.
• Assist in the management of master service agreements (MSAs) and other contractual renewals by maintaining up-to-date records, tracking expiration dates, and ensuring stakeholders are notified well in advance.
• Other activities, tasks, and responsibilities as required, as circumstances change.

What we’re looking for

• Background in SaaS, technology, or similar fast-moving industries.
• 2+ years of experience in procurement operations, procurement analysis, or related roles.
• Experience with procurement systems such as ZIP or similar platforms is a plus.
• Strong experience in managing procurement processes, ensuring compliance, and tracking procurement metrics.
• Excellent verbal and written communication skills with the ability to engage with stakeholders at all levels, particularly in legal, security, and privacy departments.
• Strong analytical skills with experience in tracking and repo