Renewals Specialist | USA | Remote
Grafana LabsFull Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Candidates must have a proven track record of at least 4 years in Enterprise SaaS renewals, sales, customer success, or account management, with experience in managing contract renewals and negotiations. Proficiency with platforms such as Salesforce, BoostUp, MixMax, Outreach, and Gong is required, along with exceptional organizational skills, strong attention to detail, and the ability to assess contract terms and identify upsell opportunities. Effective interpersonal skills for cross-functional collaboration and clear communication are essential, as is the ability to prioritize tasks and manage multiple deadlines in a fast-paced environment. A strong understanding of key SaaS metrics and experience in forecasting revenue impacts and optimizing renewals are also necessary.
The Enterprise Renewals Manager will focus on the subscription renewals and expansion of the current customer base, assisting with quoting, revising, reporting, and closing renewal opportunities. Responsibilities include developing strategic renewal plans, initiating processes six months before contract end, conducting account research, navigating complex contract structures, and ensuring timely renewals. The role involves negotiating terms and pricing, identifying expansion opportunities, collaborating with internal stakeholders, generating and delivering renewal quotes and order forms, managing amendments and renewal documents, providing accurate rolling 180-day forecasts, updating Salesforce and forecasting systems, and maintaining clear communication with customers. Additionally, the manager will gather customer insights, identify risks, share feedback with relevant teams, and refine strategies for future renewals.
GRC software for audit and compliance
AuditBoard provides Governance, Risk, and Compliance (GRC) software solutions for large enterprises, including many Fortune 500 companies. Its platform automates and manages audit, risk, and compliance programs in real time, enabling teams to collaborate and report from anywhere. The company operates on a Software-as-a-Service (SaaS) model, offering specialized modules for different GRC aspects, which simplifies complex tasks and improves efficiency. AuditBoard's goal is to empower organizations to effectively manage their compliance and risk management needs.