Quality Assurance Specialist
OkloSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, BankingIndustries
Requirements
- Bachelor's Degree or Military experience
- At least 3 years of experience in Process, Project or Risk Management
- At least 2 years of experience using Google Suite or Microsoft Office
- Hybrid work arrangement: 3 days per week in office (Richmond, VA or McLean, VA)
- Strong relationship skills, attention to detail, and ability to adapt to a dynamic agile environment
- Familiarity with process documentation (SOP, FMEA, RACI etc.) and operational risk and control environment
- Experience reviewing large data-sets to extract actionable insights
- Demonstrated ability to improve company processes, saving time and resources with better outcomes
- Ability to effectively communicate and influence partners across the company and multiple levels
- Preferred Qualifications
- Master’s Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems
- Lean certification
Responsibilities
- Develop and implement QA process monitoring with emphasis on the customer experience and journey; ensure processes are documented, prioritized, and business objectives met
- Identify and drive process improvements that improve the customer experience, lower costs, and ensure highest quality
- Develop strategies in a fast-paced environment where new variables are constantly emerging for the process monitoring program
- Partner with process, tech, and product teams to drive operational improvements and efficiencies
- Translate business requirements and objectives into a clear, actionable QA strategy, serving as the SME for new projects and initiatives
- Analyze multiple data outputs to create a compelling story identifying emerging trends and gaps in current quality monitoring, and propose solutions that drive sustainable change
- Collaborate with key stakeholders across the company to gain buy-in and ensure effective utilization of newly implemented QA processes
- Design and produce metrics to measure the effectiveness of new QA initiatives and strategic monitoring efforts
- Lead and manage special projects and initiatives as needed, ensuring timely and effective completion
- Champion continuous improvement, a culture of risk management, and foster a robust, always-on audit readiness environment
Skills
Process Improvement
Quality Assurance
Risk Management
Data Analysis
Process Documentation
SOP
FMEA
RACI
Stakeholder Management
Agile
Customer Journey
Operational Risk
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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