Gopuff

Process Lead, New York, #807

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Consumer Goods, RetailIndustries

Requirements

The Process Lead requires leadership experience, the ability to coach and motivate teams, and a focus on improving the customer experience. Strong operational skills and the ability to manage teams effectively are essential, as is the capacity to troubleshoot issues and escalate concerns to leadership.

Responsibilities

As a Process Lead, you will oversee the performance and daily tasks of the Pack and Receive and Kitchen teams, ensuring order accuracy and efficient delivery. This includes leading team activities, completing ICQAs, supporting team members during gaps in coverage, quarterbacking shift operations, escalating site issues, overseeing facility operations, developing and training new associates, executing site projects, conducting audits, and assisting in meeting performance objectives. You will also troubleshoot defects, handle products containing tobacco and nicotine, and perform shelf move activities.

Skills

Leadership

Coaching

Training

Inventory Management

Quality Assessment

Problem-Solving

Root Cause Analysis

Auditing

Operations Management

Labor Management

Dispatching

Food Safety

Cleanliness

Gopuff

Digital delivery service for convenience items

About Gopuff

GoPuff is a digital delivery service that specializes in providing convenience items, snacks, and beverages directly to consumers. Customers can easily place orders through the GoPuff website or app, and their selected products are delivered straight to their doorsteps. The service offers a wide range of items, from candy bars to alcoholic beverages, catering to those who want quick access to everyday goods. Revenue is generated through product sales and delivery fees, with promotional deals available to attract more customers. What sets GoPuff apart from its competitors is its extensive product selection and commitment to fast delivery, aiming to meet the needs of consumers looking for convenience.

Key Metrics

Philadelphia, PennsylvaniaHeadquarters

2013Year Founded

$4,817.2MTotal Funding

CONVERTIBLECompany Stage

Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Comprehensive medical, dental, and vision insurance

Optional FSAs and HSA plans

401(k)

Commuter benefits

Supplemental employee, spouse and child life insurance to all eligible employees

Gopuff employee discount

Career growth opportunities

Internal rewards programs

Annual performance appraisal and bonus

Risks

Increased competition from DoorDash could impact Gopuff's market share in gift card delivery.

'Santa Hours' may lead to higher operational costs without guaranteed returns.

Aldi price match could strain profit margins if not managed carefully.

Differentiation

Gopuff offers 24/7 delivery with 'Santa Hours' in London, enhancing convenience.

Partnership with Blackhawk Network enables instant gift card delivery, expanding service offerings.

Acceptance of SNAP EBT nationwide positions Gopuff as a leader in accessible grocery options.

Upsides

Collaboration with Liquid Death boosts brand visibility among younger demographics.

Aldi price match initiative attracts cost-conscious consumers, enhancing competitive edge.

'Give With Gopuff' initiative improves brand image through corporate social responsibility.

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