Principal Tech Support Specialist at Entrust

Ottawa, Ontario, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Identity SecurityIndustries

Requirements

Experience with enterprise security product implementations
Demonstrated success in developing high-quality software solutions, with expertise in Java and REST APIs (C/C++ is an asset but not essential)
Strong service delivery and communication skills
Ability to influence across teams and levels
Customer service orientation
Willingness to travel as needed
Must have unrestricted authorization to work in Canada
Bachelor’s degree in Computer Science or Electrical Engineering (preferred)
3+ years’ experience with: Understanding of PKI concepts and practices, SSL certificates, smartcards/tokens, HSMs, PKCS #11, PostgreSQL or other relational databases, web servers and application servers, LDAP, X.500 directory servers and Active Directory, knowledge of application frameworks and web services development, familiarity with X.509 standards, CMP, PKCS #7, S/MIME and SSL, networking and deep packet analysis (preferred)

Responsibilities

Lead advanced technical troubleshooting and customer support initiatives
Design and develop sample applications utilizing Entrust Toolkits
Demonstrate strong understanding of SOAP/REST APIs and ITIL frameworks within SaaS environments
Collaborate cross-functionally with DevOps, Product Management, and R&D teams
Ensure escalations to R&D are complete, actionable, and well-documented
Create and maintain custom tools to support customer deployments and internal processes; deliver training as needed
Monitor, track, and analyze customer issues to identify trends and drive product and process improvements
Provide detailed product feedback informed by customer interactions and use cases
Assess and analyze security vulnerabilities, delivering in-depth technical evaluations
Act as a key technical liaison during critical or major Cloud Service incidents, working closely with R&D and DevOps

Skills

Key technologies and capabilities for this role

PKIIdentity SolutionsSOAP APIsREST APIsITILSaaSDevOpsToolkitsTroubleshootingSample ApplicationsR&D Collaboration

Questions & Answers

Common questions about this position

What technical skills are required for the Principal Tech Support Specialist role?

The role requires experience with enterprise security product implementations, demonstrated success in developing high-quality software solutions with expertise in Java and REST APIs, and a strong understanding of SOAP/REST APIs and ITIL frameworks within SaaS environments. C/C++ is an asset but not essential.

Is travel required for this position?

Yes, a willingness to travel as needed is required.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like at Entrust?

Entrust fosters a collaborative team environment with product managers, developers, QA engineers, and technical support, emphasizing curiosity, dedication, innovation, continuous learning, and teamwork to empower careers and drive success.

What makes a strong candidate for this position?

Strong candidates have experience with enterprise security implementations, expertise in Java and REST APIs, strong service delivery and communication skills, ability to influence across teams, and customer service orientation, with preferred qualifications including a Bachelor’s degree in Computer Science or Electrical Engineering and 3+ years with PKI concepts, SSL certificates.