FreshBooks

Principal Solution Engineer (CX)

San Mateo, California, United States

FreshBooks Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Service Software, Enterprise SoftwareIndustries

Requirements

Candidates should possess a Bachelor’s degree in Computer Science, Engineering, or a related field, and have a minimum of 7 years of experience in solution engineering, with a strong focus on customer experience (CX) software. They should demonstrate excellent analytical skills, a methodical approach to problem-solving, and the ability to communicate effectively with diverse audiences.

Responsibilities

The Principal Solution Engineer will collaborate with Enterprise and Strategic customers to identify and address their business challenges, support the sales team through discovery calls and product demonstrations, gather requirements to define customer problems, create and deliver engaging demonstrations and Proof of Concepts, guide the RFP team in executing responses, articulate the value of Freshworks solutions, embrace lifelong learning, and evangelize Freshworks products.

Skills

Analytical Skills
Problem-Solving
Effective Communication
Customer Support Platforms

FreshBooks

Cloud-based accounting software for businesses

About FreshBooks

FreshBooks provides cloud-based accounting software aimed at simplifying financial management for small to medium-sized businesses and self-employed professionals. The software allows users to efficiently track expenses, time, and invoices, making it accessible even for those without accounting experience. Users subscribe to the service with various pricing tiers, and they can take advantage of a 30-day money-back guarantee and an 80% discount for the first four months. FreshBooks stands out from competitors by offering a user-friendly interface and mobile accessibility, enabling users to manage their finances on the go. The company's goal is to help business owners and accountants streamline their financial processes, improve organization, and enhance client relationships.

Key Metrics

Toronto, CanadaHeadquarters
2003Year Founded
$149.6MTotal Funding
DEBTCompany Stage
Consumer Software, FintechIndustries
201-500Employees

Benefits

Health Insurance
Dental Insurance
401(k) Company Match
Stock Options
Unlimited Paid Time Off
Parental Leave
Home Office Stipend
Professional Development Budget

Risks

Increased competition from market leaders may impact FreshBooks' market share.
Dependency on Stripe's technology could pose risks if Stripe faces issues.
Economic downturns may threaten FreshBooks' subscription-based revenue model.

Differentiation

FreshBooks offers a user-friendly platform for non-accountants, simplifying financial management.
The company provides mobile-friendly solutions, catering to the rise of remote work.
FreshBooks' integration with Shopify enhances e-commerce capabilities for online businesses.

Upsides

FreshBooks' subscription model aligns with industry trends, boosting customer acquisition and retention.
The expansion of Stripe Connect features enhances FreshBooks Payments, improving payment processing.
AI-driven financial analytics tools can provide predictive insights, enhancing decision-making.

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