Principal Project Lead - IT Services at Medtronic

Hyderabad, Telangana, India

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

12+ years of IT experience with a Bachelor's Degree in Engineering, MCA, or MSc
8+ years working in some combination of IT operations, procurement, or vendor management; where managing contractual performance and influencing supplier outcomes was a core part of the position
6+ years working with IT services suppliers, with particular emphasis on large, multinational firms such as Cognizant, TCS, Wipro, Infosys, etc
Experience working with vendor management data (SLAs, KPIs, financials) to measure and hold suppliers accountable for defined standards of performance
Experience working with global teams in a follow-the-sun model; effective working with people and teams across APAC, EMEA, and the Americas
Strong written, oral, and interpersonal communication skills, specifically as it relates to working with internal customers and a variety of IT services suppliers. (Good to have)
Ability to influence – both internally and externally – using an objective, data-driven approach to reach the right solution. (Good to have)
Optimistic and solution focused – brings a positive outlook to the team, with a belief that we can always find a better way. (Good to have)

Responsibilities

Works with the Senior IT Manager and other Program Managers to execute the VMO strategy for Global IT’s services suppliers
Delivers against annual cost and quality goals, holding vendors accountable for contractual performance while maintaining positive, cooperative relationships
Works collaboratively with the VMO team, internal customers, and IT services suppliers to match requirements to capabilities, set proper expectations, drive clarity of communication, and optimize ways of working together
Understands the details of the assigned MSP and BPO contracts, serving as the subject matter expert in enforcing contractual requirements and resolving conflicts between Medtronic and its suppliers
Cultivates and maintains local relationships with top India-based IT services suppliers. Participates in site visits, audits, and face-to-face investment in strategic partners. Able to leverage these relationships to map out priorities, influence outcomes, and ensure Medtronic’s needs are met by suppliers
Delivers measurable quality and performance improvements year-over-year, as seen in both monthly SLA/KPI metrics and customer satisfaction scores
Delivers measurable financial value year-over-year, coming from cost savings, cost avoidance, and supplier-driven AI, automation, process and resource efficiency

Skills

Key technologies and capabilities for this role

Vendor ManagementProgram ManagementContract ManagementSLA ManagementKPI ManagementSupplier Relationship ManagementIT ServicesManaged Service ProviderBusiness Process OutsourcingGlobal IT Governance

Questions & Answers

Common questions about this position

What is the salary for the Principal Project Lead position?

This information is not specified in the job description.

Is this role remote or does it require working from a specific location?

The role is based at Medtronic’s Engineering and Innovation Center in Hyderabad, reporting to the Senior IT Manager there, and involves local relationships and site visits with India-based suppliers.

What experience and qualifications are required for this position?

Candidates need 12+ years of IT experience with a Bachelor's Degree in Engineering, MCA, or MSc, plus 8+ years in IT operations, vendor management, or related areas.

What is the team structure for this role?

The role reports to the Senior IT Manager and is part of Global IT’s Vendor Management Office (VMO) team, working with other Program Managers, internal customers, and IT services suppliers.

What makes a strong candidate for the Program Manager role?

Strong candidates will have 12+ years of IT experience including vendor management with MSPs and BPOs, expertise in contracts, SLAs, KPIs, and the ability to build relationships and drive performance improvements.

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Risks

Emerging competitors like Fire1 threaten Medtronic's heart failure management market share.

Spine biologics market growth may attract new entrants, increasing competition for Medtronic.

Recent IPOs in medtech indicate rising competition, challenging Medtronic's market position.

Differentiation

Medtronic's diverse product range spans cardiovascular, diabetes, neurological, and surgical technologies.

The company invests heavily in R&D to drive innovation in medical devices.

Medtronic offers comprehensive services, including training and technical support, enhancing product value.

Upsides

Exclusive deal with Kuros enhances Medtronic's orthopedic portfolio and market share.

Growing spine biologics market offers expansion opportunities in spinal fusion and regenerative medicine.

Balloon catheters market growth aligns with Medtronic's recent product launches, boosting cardiovascular presence.

Land your dream remote job 3x faster with AI

Try Jobo Free