Principal Project Lead - IT Services at Medtronic

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

12+ years of IT experience with a Bachelor's Degree in Engineering, MCA, or MSc
8+ years working in some combination of IT operations, procurement, or vendor management; where managing contractual performance and influencing supplier outcomes was a core part of the position
6+ years working with IT services suppliers, with particular emphasis on large, multinational firms such as Cognizant, TCS, Wipro, Infosys, etc
Experience working with vendor management data (SLAs, KPIs, financials) to measure and hold suppliers accountable for defined standards of performance
Experience working with global teams in a follow-the-sun model; effective working with people and teams across APAC, EMEA, and the Americas
Strong written, oral, and interpersonal communication skills, specifically as it relates to working with internal customers and a variety of IT services suppliers. (Good to have)
Ability to influence – both internally and externally – using an objective, data-driven approach to reach the right solution. (Good to have)
Optimistic and solution focused – brings a positive outlook to the team, with a belief that we can always find a better way. (Good to have)

Responsibilities

Works with the Senior IT Manager and other Program Managers to execute the VMO strategy for Global IT’s services suppliers
Delivers against annual cost and quality goals, holding vendors accountable for contractual performance while maintaining positive, cooperative relationships
Works collaboratively with the VMO team, internal customers, and IT services suppliers to match requirements to capabilities, set proper expectations, drive clarity of communication, and optimize ways of working together
Understands the details of the assigned MSP and BPO contracts, serving as the subject matter expert in enforcing contractual requirements and resolving conflicts between Medtronic and its suppliers
Cultivates and maintains local relationships with top India-based IT services suppliers. Participates in site visits, audits, and face-to-face investment in strategic partners. Able to leverage these relationships to map out priorities, influence outcomes, and ensure Medtronic’s needs are met by suppliers
Delivers measurable quality and performance improvements year-over-year, as seen in both monthly SLA/KPI metrics and customer satisfaction scores
Delivers measurable financial value year-over-year, coming from cost savings, cost avoidance, and supplier-driven AI, automation, process and resource efficiency

Skills

Vendor Management

Program Management

Contract Management

SLA Management

KPI Management

Supplier Relationship Management

IT Services

Managed Service Provider

Business Process Outsourcing

Global IT Governance

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Risks

Emerging competitors like Fire1 threaten Medtronic's heart failure management market share.

Spine biologics market growth may attract new entrants, increasing competition for Medtronic.

Recent IPOs in medtech indicate rising competition, challenging Medtronic's market position.

Differentiation

Medtronic's diverse product range spans cardiovascular, diabetes, neurological, and surgical technologies.

The company invests heavily in R&D to drive innovation in medical devices.

Medtronic offers comprehensive services, including training and technical support, enhancing product value.

Upsides

Exclusive deal with Kuros enhances Medtronic's orthopedic portfolio and market share.

Growing spine biologics market offers expansion opportunities in spinal fusion and regenerative medicine.

Balloon catheters market growth aligns with Medtronic's recent product launches, boosting cardiovascular presence.

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