[Remote] Director of IT at Serve Robotics

United States

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$210,000 – $250,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Robotics, Software, HardwareIndustries

Requirements

10+ years in IT infrastructure and operations, with 5+ years in leadership
Proven experience managing enterprise IT environments in high-growth, tech-driven companies
Experience managing live operations across multiple time zones and supporting rapid operational expansion
Deep expertise in networking, cloud platforms, identity management, and enterprise systems
Track record of hiring and scaling IT teams and infrastructure
Excellent communication, leadership and vendor management skills
Experience with IoT deployments (smart devices at the edge) highly desired
CCNA, CISSP or equivalent prior networking experience
Exposure to robotics, logistics, or other live operations environments
Background in budget ownership and supporting M&A activities

Responsibilities

Strategic Leadership: Define and execute the IT roadmap aligned with growth, expansion, and R&D goals. Partner with engineering, operations, HR, finance, and facilities to ensure IT enables business and robotics innovation. Lead IT planning for new markets, acquisitions, and major company initiatives
Infrastructure & Systems: Oversee enterprise IT infrastructure, networks, and cloud services with a focus on uptime and scalability. Implement collaboration, productivity, and ERP systems that support cross-functional teams. Support IoT and edge-device deployments critical to robotics delivery operations
Security & Compliance: Partner with security leaders to drive identity management, endpoint protection, and incident response. Ensure compliance with ISO 27001, SOC 2, GDPR, CCPA, and related requirements
Team & Vendor Leadership: Build, mentor, and scale a high-performing IT team. Manage IT budgets, procurement, vendor contracts, and partner relationships
Support & Operations: Establish SLAs for IT support across offices, labs, and depots. Drive continuous improvement in helpdesk and IT services to maximize productivity

Skills

IT Strategy

IT Infrastructure

Cloud Services

Security Implementation

Scalability

Compliance

User Experience

Leadership

IT Planning

Serve Robotics

Autonomous delivery robots for food and retail

About Serve Robotics

Serve Robotics is changing the delivery industry with its self-driving robots that provide sustainable and efficient delivery solutions. Instead of using traditional vehicles, these lightweight, autonomous robots deliver small items like food and retail products, reducing carbon emissions and traffic congestion. The company operates on a delivery-as-a-service (DaaS) model, allowing businesses in the food and retail sectors to subscribe and pay based on their delivery needs. Serve Robotics aims to lead in the autonomous delivery market by offering eco-friendly solutions that enhance customer experience.

Redwood City, CaliforniaHeadquarters

2021Year Founded

$51.6MTotal Funding

POST_IPO_EQUITYCompany Stage

Food & Agriculture, Robotics & Automation, Consumer GoodsIndustries

51-200Employees

Risks

Rapid expansion may strain resources and operational capabilities.

Integration of Vebu could divert focus from core delivery services.

Over-reliance on partners like Uber and Nvidia poses potential risks.

Differentiation

Serve Robotics uses zero-emissions rovers for eco-friendly food delivery.

The company offers delivery-as-a-service with a subscription-based revenue model.

Serve Robotics integrates Vebu's Autocado for expanded automation solutions.

Upsides

Recent $80M funding supports expansion to 2,000 robots by end of 2025.

Acquisition of Vebu enhances automation offerings beyond delivery services.

Appointment of Anthony Armenta boosts AI and software capabilities.

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