PagerDuty

Principal Product Manager, Growth

Canada

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Digital Operations Management, Enterprise SoftwareIndustries

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

Principal Product Manager, Growth

PagerDuty is seeking a Principal Product Manager to lead our AI growth initiatives. In this pivotal role, you'll shape the future of our enterprise SaaS products by leading the vision, strategy, and execution of innovative solutions that leverage Machine Learning and Large Language Models. You will collaborate with data scientists, engineers, and designers to transform ambiguous projects into exceptional customer experiences, while working closely with Marketing, Sales, and Customer Success teams to define and execute successful go-to-market strategies. Your analytical mindset and ability to synthesize qualitative feedback with data-driven insights will be crucial as you guide products through Beta, Early Access, and General Access stages, making strategic decisions to optimize impact. The ideal candidate excels at translating complex concepts into clear strategies, demonstrates strong business acumen, and thrives in fast-paced environments while managing multiple priorities. Your proven track record of fostering inclusive collaboration and exceptional stakeholder management skills will be essential as you align diverse teams around a shared vision and drive product adoption and growth.

Key Responsibilities

  • Lead the vision, strategy, and execution for AI growth products and services.
  • Align and get buy-in from executive stakeholders around a product roadmap that distills company strategy with qualitative and quantitative customer data, market trends, and competitive insights.
  • Collaboratively work with data scientists, engineers, designers, and product managers to take ambiguous projects and mold them into amazing experiences to delight our customers.
  • Drive product adoption and growth by leveraging user-centric approaches and working collaboratively with Marketing, Sales and Customer Success to define and execute successful go-to-market strategies for the products you deliver and manage.
  • Guide the product through Beta, Early Access, and General Access stages, setting clear success criteria and stage-gates for each leg of the journey, making data-driven decisions to optimize and drive maximal impact.
  • Comfortably navigate fast-paced environments, make rapid progress, and align diverse stakeholders around a shared vision.

Basic Qualifications

  • 7+ years of product management experience, with at least 3 years focusing on data-led growth products at SaaS organizations
  • Experience building enterprise-grade products that leverage Machine Learning or Large Language Models.
  • Proven analytical and problem-solving skills, ideally with a background in data product management: pipelines, ingestion, modeling, governance, and APIs
  • Strong business acumen and customer empathy with the ability to synthesize qualitative customer feedback with data-led insights (A/B and multivariate testing) to ruthlessly prioritize based on impact.

Preferred Qualifications

  • Proven ability to collaborate and contribute to a positive, inclusive work environment, fostering knowledge sharing and growth within the team.
  • Strong planning skills with the ability to break down complex problems and align stakeholders in fast-paced environments while managing multiple priorities.
  • Exceptional written and verbal communication skills, with a talent for demystifying growth opportunities, data and AI complexity to stakeholders across the org.

Compensation

The base salary range for this position is 156,000 - 237,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Skills

Product Management
AI
Machine Learning
Large Language Models
SaaS
Go-to-market strategy
Data analysis
Stakeholder management
Product roadmap
Customer data
Market trends
Competitive insights

PagerDuty

Incident management and response platform

About PagerDuty

PagerDuty specializes in incident management and response, providing a platform that helps organizations quickly address IT issues to minimize operational disruptions. The platform integrates with various monitoring tools to detect incidents in real-time, alerting the right personnel for swift action. This process aids in reducing downtime and maintaining service quality across sectors like technology, finance, healthcare, and retail. PagerDuty operates on a subscription-based model, offering different pricing tiers based on user count and feature levels, which ensures a steady revenue stream. The company also provides premium support and professional services, enhancing its offerings. Overall, PagerDuty aims to help organizations efficiently manage and resolve IT incidents, ensuring the reliability of their digital services.

San Francisco, CaliforniaHeadquarters
2009Year Founded
$168.9MTotal Funding
IPOCompany Stage
Consulting, Enterprise SoftwareIndustries
1,001-5,000Employees

Benefits

Health, AD&D, Disability, Vision, Life, and Dental Insurance
Paternity and Maternity Leave
Employee Assistance Program
PTO (Vacation / Personal Days)
Sick Time
Remote Work
Adoption Assistance
401(k)
Employee Stock Purchase Program
Flexible Spending Account
Student Loan Repayment Plan

Risks

Emerging AIOps platforms may erode PagerDuty's market share.
Economic downturns could affect subscription renewals and acquisitions.
Reliance on third-party integrations poses risks if partners change APIs.

Differentiation

PagerDuty integrates seamlessly with popular tools like Microsoft Teams and Slack.
Recognized as a leader in GigaOm's 2024 Radar for AIOps.
Subscription-based model ensures steady recurring revenue from diverse industries.

Upsides

Enhanced chat collaboration attracts more enterprise clients relying on Microsoft Teams and Slack.
Strategic focus on public sector and Americas sales expands market reach.
Investments by Intech and Quantbot indicate confidence in growth potential.

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