[Remote] Principal Product Manager, Growth at PagerDuty

Canada

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Digital OperationsIndustries

Requirements

Deep understanding of a developer and reliability engineer as an end user and how they relate with the rest of their organization
Understanding of the relationship between the core end user and the buyer and how that correlates with growth and retention
Understanding of how modern organizations experience and desire to experience incident management products
7+ years of product management experience, with at least 3 years focusing on growth products at PLG SaaS organizations
Proven track record optimizing conversion funnels

Responsibilities

Lead the vision, strategy, and execution for AI growth products and services
Lead vision, strategy, and execution for trial-to-paid conversion as well as existing customer optimization across Operations Cloud platform
Build and scale experimentation infrastructure and culture across product teams
Guide products through optimization cycles, setting clear success criteria and stage-gates for conversion improvements
Make data-driven decisions to optimize user onboarding, activation, and expansion metrics
Matrix manage 8 engineers and dedicated UX designer focused on growth initiatives
Train and enable existing PMs to integrate growth mindset and experimentation practices
Collaborate with pricing team on packaging strategies that drive user adoption during consumption model transition
Partner with Marketing, Sales, and Customer Success to define product-led go-to-market strategies
Transform fragmented trial experiences into cohesive user journeys that drive activation
Build in-product growth levers (upgrade prompts, usage dashboards, feature discovery workflows)
Optimize product navigation and information architecture for self-service adoption
Leverage AI capabilities where appropriate to enhance personalization and user guidance
Establish growth analytics capabilities to understand user behavior and conversion drivers
Design and execute A/B and multivariate testing programs to optimize key growth metrics
Synthesize qualitative customer feedback with quantitative experimentation results to ruthlessly prioritize based on impact
Drive rapid iteration cycles with comfort for frequent testing and learning

Skills

Product Management

Growth Strategy

Experimentation

A/B Testing

Conversion Optimization

User Journey

Onboarding

PLG

Analytics

Data Synthesis

AI Products

Trial-to-Paid

Platform Adoption

Business Acumen

PagerDuty

Incident management and response platform

About PagerDuty

PagerDuty specializes in incident management and response, providing a platform that helps organizations quickly address IT issues to minimize operational disruptions. The platform integrates with various monitoring tools to detect incidents in real-time, alerting the right personnel for swift action. This process aids in reducing downtime and maintaining service quality across sectors like technology, finance, healthcare, and retail. PagerDuty operates on a subscription-based model, offering different pricing tiers based on user count and feature levels, which ensures a steady revenue stream. The company also provides premium support and professional services, enhancing its offerings. Overall, PagerDuty aims to help organizations efficiently manage and resolve IT incidents, ensuring the reliability of their digital services.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$168.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health, AD&D, Disability, Vision, Life, and Dental Insurance

Paternity and Maternity Leave

Employee Assistance Program

PTO (Vacation / Personal Days)

Sick Time

Remote Work

Adoption Assistance

401(k)

Employee Stock Purchase Program

Flexible Spending Account

Student Loan Repayment Plan

Risks

Emerging AIOps platforms may erode PagerDuty's market share.

Economic downturns could affect subscription renewals and acquisitions.

Reliance on third-party integrations poses risks if partners change APIs.

Differentiation

PagerDuty integrates seamlessly with popular tools like Microsoft Teams and Slack.

Recognized as a leader in GigaOm's 2024 Radar for AIOps.

Subscription-based model ensures steady recurring revenue from diverse industries.

Upsides

Enhanced chat collaboration attracts more enterprise clients relying on Microsoft Teams and Slack.

Strategic focus on public sector and Americas sales expands market reach.

Investments by Intech and Quantbot indicate confidence in growth potential.

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