Lead UX Researcher (Founding)
WanderSalary not specified
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, Marketing, SaaSIndustries
Requirements
- Thrives at the intersection of strategy and design, passionate about mapping and building holistic experiences
- Expert and strategic design leader who brings clarity to complexity and elevates design maturity
- Experience owning critical flows like onboarding, activation, and trial-to-paid conversion
- Skilled in journey mapping, service blueprinting, systems thinking, prototyping (e.g., Figma), and validation through user research, usability testing, and experimentation
- Proficient in leveraging insights from conversation data, behavioral analytics, and experimentation
- Ability to partner with product, engineering, marketing, business leaders, and cross-functional teams
- Experience facilitating workshops and co-creation sessions
- Capability to mentor, coach, and provide thought leadership to design teams
- Vision for integrating AI into end-to-end experience design
Responsibilities
- Design for the full journey: Own critical flows like onboarding, activation, and trial-to-paid conversion, ensuring experiences connect across marketing, product, and support
- Drive experience strategy & vision: Partner with product, engineering, marketing, and business leaders to define and align on customer-centered growth strategies balancing user delight and business outcomes
- Influence through strategy: Collaborate with cross-functional and senior leaders to advocate for customer-centered thinking, guiding decisions that drive acquisition, engagement, and retention
- Lead co-creation: Facilitate workshops and co-creation sessions to define experience strategies, journey maps, and service blueprints connecting the customer experience end to end
- Connect the ecosystem: Work closely with marketing, sales, and support to ensure seamless, cohesive experiences across every touchpoint
- Leverage insights & experimentation: Use conversation data, behavioral analytics, and experimentation to uncover opportunities, measure impact, and refine the user experience
- Set and scale experience standards: Lead best practices in experience design, establishing systems, patterns, and principles that scale
- Map and optimize experiences: Use journey mapping, service blueprinting, and systems thinking to identify opportunities, close gaps, and improve end-to-end consistency
- Prototype & validate: Rapidly create and test concepts in Figma and other tools, leveraging AI where valuable; validate through user research, usability testing, and experimentation
- Mentor & uplift: Provide coaching, feedback, and thought leadership to elevate the design team’s craft and impact
- Measure & refine: Partner with product and research to define success metrics, run post-launch evaluations, and iterate for impact
- Shape the design culture: Help grow a supportive, curious, and ambitious team of designers who care deeply about users
- Envision AI Integration: Champion and integrate a vision for how AI can be infused into end-to-end experience design
Skills
Key technologies and capabilities for this role
Constant Contact
Digital marketing solutions for small businesses
About Constant Contact
Constant Contact offers digital marketing solutions for small businesses and nonprofits, focusing on email and social media marketing. Their user-friendly tools help clients create effective marketing campaigns to engage their target audiences and drive sales or donations. Operating on a subscription-based model, Constant Contact provides various pricing tiers to accommodate different business sizes, making their services accessible to all. The company aims to simplify marketing for organizations that may lack the resources or expertise to manage complex campaigns.
Waltham, MassachusettsHeadquarters
1995Year Founded
$420.8MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Consumer Software, Social ImpactIndustries
1,001-5,000Employees
Benefits
Health Insurance
Paid Vacation
Hybrid Work Options
Professional Development Budget
Paid Sick Leave
Paid Holidays
Risks
Increased competition from AI-driven platforms like ActiveCampaign and Mailchimp.
Potential strategic shifts due to the sale of Siris Capital's ownership stake.
Data privacy challenges from integrations with platforms like Square.
Differentiation
Constant Contact offers AI-powered tools like Campaign Builder and BrandKit.
The company integrates with over 300 apps, including Square and HostGator.
Constant Contact provides a subscription-based model with various pricing tiers.
Upsides
Constant Contact is recognized as a market leader in email marketing.
The partnership with Square enhances marketing and transaction capabilities.
Expansion in APAC positions the company for growth in Asia-Pacific.
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