Lead UX Researcher (Founding)
WanderSalary not specified
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
N/AExperience Level
N/AJob Type
Not SpecifiedVisa
N/AIndustries
Requirements
- Passionate about mapping holistic experiences
- Expertise and strategic design leadership
- Ability to bring clarity to complexity
- Experience elevating design maturity across teams
- Ability to mentor peers
- Experience with Figma and other design tools
- Experience with user research, usability testing, and experimentation
- Experience with journey mapping, service blueprinting, and systems thinking
- Experience with behavioral analytics and conversation data
- Experience with AI integration
Responsibilities
- Design for the full customer journey (onboarding, activation, trial-to-paid conversion)
- Drive experience strategy & vision in partnership with various teams
- Influence cross-functional leaders to advocate for customer-centered thinking
- Lead co-creation sessions to define experience strategies
- Connect the ecosystem by working with marketing, sales, and support
- Leverage insights & experimentation to refine the user experience
- Set and scale experience standards across the organization
- Map and optimize experiences to improve consistency
- Prototype & validate concepts using Figma and other tools
- Mentor & uplift the design team
- Measure & refine experiences based on success metrics
- Shape the design culture
Skills
Constant Contact
Digital marketing solutions for small businesses
About Constant Contact
Constant Contact offers digital marketing solutions for small businesses and nonprofits, focusing on email and social media marketing. Their user-friendly tools help clients create effective marketing campaigns to engage their target audiences and drive sales or donations. Operating on a subscription-based model, Constant Contact provides various pricing tiers to accommodate different business sizes, making their services accessible to all. The company aims to simplify marketing for organizations that may lack the resources or expertise to manage complex campaigns.
Waltham, MassachusettsHeadquarters
1995Year Founded
$420.8MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Consumer Software, Social ImpactIndustries
1,001-5,000Employees
Benefits
Health Insurance
Paid Vacation
Hybrid Work Options
Professional Development Budget
Paid Sick Leave
Paid Holidays
Risks
Increased competition from AI-driven platforms like ActiveCampaign and Mailchimp.
Potential strategic shifts due to the sale of Siris Capital's ownership stake.
Data privacy challenges from integrations with platforms like Square.
Differentiation
Constant Contact offers AI-powered tools like Campaign Builder and BrandKit.
The company integrates with over 300 apps, including Square and HostGator.
Constant Contact provides a subscription-based model with various pricing tiers.
Upsides
Constant Contact is recognized as a market leader in email marketing.
The partnership with Square enhances marketing and transaction capabilities.
Expansion in APAC positions the company for growth in Asia-Pacific.
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